Position Summary

The Move Coordinator manages all stages of household goods relocations, from origin to destination, ensuring on-time delivery, cost efficiency, and high customer satisfaction. They serve as the primary point of contact for clients throughout the moving process.

1.      Client Communication - Serve as the single point of contact for clients, internal teams, and external partners; respond to all inquiries within 24 hours.

2.      Move Planning & Execution - Coordinate and monitor packing, transport, storage, customs clearance, and final delivery for all moves.

3.      Documentation & Compliance - Prepare shipping instructions, customs documentation, and invoices; ensure compliance with company procedures and international relocation standards.

4.      Shipment Tracking - Maintain up-to-date shipment statuses using internal and external systems; proactively communicate delays or changes.

5.      Issue Resolution - Handle service disruptions, claims, and exceptions promptly and professionally.

6.      Financial Accuracy - Work with vendors, Sales, Finance, and Billing to ensure accurate invoicing and collect prepayments from prepay customers before service delivery.

Skills

·       Minimum 1 year of coordination experience in Moving, Logistics, or Freight Forwarding.

·        Excellent customer service and communication skills (English required; French preferred).

·        Strong organizational and problem-solving skills.

·        Proficiency in MS Excel and other MS Office applications.

·        Availability during the busy summer season is expected. Vacation is permitted but limited to one week during this period and must be coordinated with the team.

·        The company encourages taking extended time off during the less busy winter season.