The Barista is responsible for delivering exceptional customer service and preparing high-quality matcha-based beverages and other menu items in line with Matcha Moto’s standards. This role plays an essential part in creating a welcoming, efficient, and clean environment that reflects the brand’s premium, health-conscious ethos.

Key Responsibilities

1. Beverage Preparation

• Prepare and serve matcha drinks, specialty coffees, teas, and other menu items according to company recipes and presentation standards.
• Maintain consistency in taste, temperature, and appearance for all beverages.
• Operate, clean, and maintain equipment including matcha whisks, blenders, and espresso machines.
• Monitor ingredient inventory and promptly communicate shortages.

2. Customer Service

• Greet customers warmly and provide friendly, attentive service at all times.
• Take orders accurately and process transactions using the POS system.
• Educate customers about matcha, its health benefits, and menu options when appropriate.
• Handle customer feedback professionally and escalate concerns to management when needed.

3. Cleanliness & Hygiene

• Maintain a clean and organized workstation at all times.
• Follow daily cleaning checklists for bar, counter, and preparation areas.
• Wash utensils, glassware, and equipment throughout the shift as needed.
• Adhere to all health, safety, and hygiene standards.

4. Teamwork & Operations

• Collaborate with team members to ensure smooth service flow.
• Assist with stock rotation, restocking supplies, and opening/closing duties.
• Follow Matcha Moto’s service standards, dress code, and operating procedures.
• Support the team during busy periods with flexibility and a positive attitude.

Skills & Attributes

• Excellent communication and customer service skills.
• Strong attention to detail and commitment to quality.
• Ability to multitask and remain calm under pressure.
• Punctual, reliable, and professional.
• Interest in health, wellness, and matcha culture is a plus.

Qualifications & Experience

• Previous experience as a barista or in a café environment preferred.
• Knowledge of matcha preparation or coffee-making techniques is an advantage.
• Food hygiene certification (or willingness to obtain one).

Performance Expectations

• Deliver consistently exceptional drinks and service aligned with Matcha Moto’s standards.
• Maintain excellent cleanliness and organization throughout every shift.
• Demonstrate initiative and teamwork to enhance the overall customer experience.

Skills

• Previous experience in the food industry
• customer service experience