What you will do

•  Lead daily sales performance—track vehicle sales, support non regular transactions during peak seasons, and ensure monthly and annual targets are achieved

•  Own the business plan—provide, analyze, and manage plans that drive operational targets set by centre management; course correct as needed

•  Monitor and elevate team results—evaluate performance and take corrective action with centre management to keep portfolios on track

•  Strengthen sales processes & customer care—promote standard procedures, resolve escalated complaints, and improve CSV (Customer Satisfaction/Engagement) outcomes

•  Coach for growth—develop Sales Executives and showroom staff through regular reviews (PDR) and targeted development actions

•  Ensure data quality—maintain customer data capture accuracy at all points of sale; leverage Connect reports for visibility

•  Build product knowledge—run regular discussions and training to enhance team confidence and sales effectiveness

•  Manage compliance—handle documentation and government related matters in line with prescribed rules to minimize legal risk

•  Success measures: monthly/annual target achievement, team performance metrics, CSV scores, PDR outcomes, Connect reporting, training cadence, complaint log closure, and alignment with government policy updates

Skills

Required skills to be successful

•  Bachelor’s degree or equivalent

•  At least 8 years in Sales, including 2–4 years in a managerial role

•  Customer & Personal Service: deep understanding of needs assessment, service quality, and satisfaction evaluation

•  Sales & Marketing: methods for promoting and selling, basic strategy, product demos, and sales control systems

About the team

You’ll be part of our Sales department, reporting to the Dealer Principal, and leading a team that may include Sales Executives, Sales Administrators, and Guest Relations Officers (team size varies by branch). The role is the on the ground owner of showroom sales operations for the locations assigned.

What equips you for the role

•  Administration & Management: fundamentals of resource allocation and people coordination

•  HR & People Practices: working knowledge of selection, training, compensation/benefits, and labor relations

•  Financial & Accounting: general principles to read reports and make sound commercial decisions

•  Communication: practical command of English; Arabic awareness is beneficial for customer interactions

•  Core behaviors: time management, motivating and developing others, performance monitoring, active learning, stress tolerance, achievement drive, problem sensitivity, sound judgment and decision making, deductive/inductive reasoning

•  Digital skills: proficiency with worksheets, word processing, presentations, and database management

•  Sales traits: persuasive, competitive drive in sales, resilience under pressure, patience, and persistence