Customer Service Representative
Job Overview

We are seeking a friendly, patient, and professional Customer Service Representative (CSR) to handle customer inquiries, provide accurate information, resolve complaints, and ensure an excellent customer experience. The ideal candidate must have strong communication skills, a positive attitude, and the ability to work under pressure while maintaining high service standards.

Key Responsibilities
Customer Support

Handle incoming calls, emails, chats, and in-person inquiries.

Provide accurate information about products, services, and company policies.

Assist customers in resolving issues quickly and effectively.

Follow up on customer concerns until fully resolved.

Issue Resolution

Identify problems and provide suitable solutions.

Record complaints and escalate complex cases to the supervisor when necessary.

Maintain a calm, courteous, and professional tone at all times.

Data & Documentation

Log all interactions in the customer service system.

Update customer records with accurate and detailed information.

Prepare daily or weekly customer service reports if required.

Service Quality & Improvement

Maintain high-quality customer service standards.

Suggest improvements to processes and customer experience.

Participate in team meetings and training sessions.

Teamwork & Coordination

Work closely with sales, technical, and operations teams to resolve issues.

Coordinate customer requests with relevant departments for timely action.

Qualifications

High school diploma or equivalent; diploma in Business, Marketing, or related field is an advantage.

Proven experience as a Customer Service Representative or similar role.

Excellent communication and listening skills.

Strong problem-solving abilities and patience.

Computer literacy and familiarity with CRM or call center systems.

Ability to handle pressure and manage multiple tasks.

Preferred Skills

Multilingual abilities (depending on company needs).

Sales or upselling experience.

Strong interpersonal and conflict-resolution skills.

Work Environment

Office-based or hybrid depending on company policy.

Fast-paced setting requiring quick and accurate responses.

Salary Range

Competitive and based on experience.

Additional benefits may apply depending on the organization.

Only those inside UAE
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