Job Description: Project Manager – Mystery Audit Operations (Dubai,UAE)
Company:
- Total Solutions Group (India)
- Total Innovation Group (UAE Registration)
- Location: Saudi Arabia or UAE
- Employment Type: Full-Time
- Industry: Audit & Compliance, Customer Experience, Mystery Shopping
About Us
Total Solutions Group (India) and Total Innovation Group (UAE) are leading providers of operational audits, mystery shopping services, customer experience assessments, and quality compliance evaluations for global organizations. With expanding operations in the Middle East, we are looking for an experienced Project Manager to oversee and execute our mystery audit projects.
Position Overview
We are seeking a highly organized and proactive Project Manager based in Saudi Arabia or the UAE to manage end-to-end audit operations. The role includes coordinating with freelance auditors, assigning audits, ensuring timely report submissions, and maintaining strong communication with client stakeholders.
Key Responsibilities
- Manage, schedule, and assign mystery audits across various locations.
- Coordinate with freelance auditors for briefings, timelines, and deliverables.
- Review audit outputs and ensure reports are submitted accurately and on time.
- Share completed reports with clients and maintain documentation.
- Serve as the primary point of contact for internal teams and external stakeholders.
- Track project progress, maintain dashboards, and escalate issues as needed.
- Ensure audit quality and adherence to client guidelines.
- Conduct regular follow-ups with auditors and clients.
- Assist in recruiting and onboarding new auditors when required.
What We Offer
- Competitive salary based on experience.
- Opportunity to work with an international team.
- Exposure to global brands and audit operations.
- Growth opportunities within the organization.
Skills
Requirements
- Based in Saudi Arabia or UAE.
- Strong communication and interpersonal skills.
- Excellent organizational and follow-up abilities.
- Proficiency in MS Office / Google Workspace.
- Ability to handle multi-location projects with tight timelines.
- Arabic language proficiency is an added advantage.
- Must be proactive, detail-oriented, and able to work independently.