We are seeking a highly skilled IT Support Specialist to join our dynamic team at subsidiary company in Dubai, which is part of a multi-national LATAM company.
All positions are newly been created to be on-site for the Dubai office. Full visa support to re-locate to Dubai will be offered along with initial months accommodation package will also be provided with the monthly salary and other benefits.
Responsibilities
- Provide first-line support for hardware and software issues, troubleshooting technical problems via phone, email, and remote access tools
- Document and maintain records of support requests, resolutions, and user interactions in our ticketing system
- Guide users through step-by-step solutions, ensuring clear communication and understanding of technical concepts
- Install, configure, and maintain hardware and software systems, ensuring optimal performance and security
- Collaborate with IT teams to identify recurring issues and implement proactive solutions to enhance user experience
- Conduct training sessions and create documentation to empower users in utilizing technology effectively
Required Qualifications
- 2+ years of experience in IT support or a related field
- Proven ability to troubleshoot and resolve hardware and software issues across various devices and operating systems
- Strong understanding of networking concepts, including TCP/IP, VPNs, and firewalls
- Familiarity with ticketing systems and remote support tools
- Excellent verbal and written communication skills
- Strong problem-solving skills and a customer-centric approach
Skills
Position 1 - Designer
Static
Motion
Position 2 - BACKEND
NODE
PHP
VUE.JS
LARAVEL
WORKERS
GITHUB
JIRA
Cloudflare
Amazon
Position 3 - FRONT END
PHP
VUE.JS
JIRA
Cloudflare
Amazon
CSS
FIGMA
GITUB
NUXT
Position 4 - Data Engenier
MY SQL
DATA BRICKS
METABASE
Position 5 - Operational for CRM and Media Buyer
Position 6: Media buyers wirh experience in FB and Google