Overview of the role:
- BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide. As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars, it’s about building trust, delivering experiences, and representing a brand that is redefining mobility.
What you will do:
- Promote effective referrals to Showroom Managers to ensure 100% second facing for enhancing (Net Promoter Score) NPS.
- Support sales team to: Achieve monthly unit sale targets by taking the customer on a structured “one offer” journey and achieve the set Trade-ins.
- Vehicle preparation according to BYD standards.
- Handover vehicles to customers in a customer focused and tailored manner.
- Welcome all showroom visitors.
- Lead management (Tel/Web/Walk-in enquiries)
- Capture customer data (test drive, Emirates ID, email address, etc.).
- Achieve 100% of the mandatory required training as per Al-Futtaim and OEM requirements.
- Ensure knowledge of competition activities to be able to counter customer arguments.
Skills
Required Skills to be successful:
1.- Premium or luxury customer service experience
2.- Communication skills
3.- Timely resolution
4.- Proficient in Microsoft Office
What equips you for the role:
- 2-3 years experience premium or luxury automotive retail industry and interacting with high-end customers
- Communication and customer experience
- Proficient in English, Arabic advantageous
- Valid UAE driver’s license