About the Role
We are looking for a dedicated and experienced Patient Relations Supervisor to lead our front-of-house team. This role is vital in ensuring that every patient receives an outstanding experience—from the moment they walk in, to the moment they leave.
Key Responsibilities
- Lead and manage a team of Patient Relations Executives
- Ensure smooth day-to-day operations of the reception and patient services
- Uphold the highest standards of customer service and patient care
- Resolve patient concerns with empathy and professionalism
- Collaborate with clinical and administrative teams to enhance service deliver
What We Offer
- Competitive salary, bonus, and benefits package
- Work-life balance with generous leave entitlement
- Comprehensive health and life insurance
- Opportunities for professional development and training
Skills
What Qualifies You for the Role
- Proven experience in a healthcare customer service or administrative role
- Strong background in managing teams within a clinic or hospital setting
- Excellent communication skills in English & Arabic
- High level of computer literacy and familiarity with healthcare systems
- A passion for delivering exceptional patient experiences