Overview of the Role
We are looking for a customer focused Service Advisor to join our Service/Bodyshop team across the UAE. In this role, you will be the key link between our customers and the workshop—ensuring every customer receives prompt attention, accurate job assessment, and a smooth service experience from vehicle drop off to delivery. You will play a crucial part in achieving service revenue targets and maintaining high standards of customer satisfaction.
What You Will Do
• Welcome customers promptly and professionally, ensuring all concerns and service needs are clearly captured.
• Prepare accurate repair orders and provide clear job explanations and cost estimates.
• Coordinate with the workshop team, monitor job progress, and obtain customer approvals for additional work.
• Communicate proactively regarding delays, status updates, and completion timings.
• Conduct active delivery by explaining completed work and invoices before handing over the vehicle.
• Promote valued services to support service revenue targets.
• Uphold dealership standards through continuous learning, certification, and skill assessments.
Skills
Required Skills to Be Successful
• 3–5 years of automotive dealership experience, with at least 3 years specifically as a Service Advisor.
• Diploma or bachelor’s degree in Automobile or Mechanical Engineering.
• Solid understanding of automotive service processes within a dealership environment.
• Strong customer handling and communication skills.
hat Equips You for the Role
• Strong technical understanding of vehicle systems and service operations.
• Demonstrated commitment to teamwork, responsibility, and cultural sensitivity.
• Enthusiasm for learning, growth, and completing brand/dealer certifications.
• Ability to empathize, listen actively, and clarify customer concerns.
• Ability to work effectively across teams to ensure timely delivery service.
• Commitment to maintaining high customer satisfaction and service quality standards.
• Proficiency in MS Office and ERP systems.