Job Purpose:

• To achieve monthly targets assigned.

  
  

• To ensure that all telesales activities are directed to meeting sales targets.

  
  

• To develop and implement telesales strategies and objectives as well as set challenging sales target and ensure that these target are achieved. 

  
  

• To achieve service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns. 

  
  

• To drive cross sell effort.

  
  

Key Results Area:

• Analysis of leads received.

  
  

• Conversion of leads into “Sale”

  
  

• Updating all the systems as per the call with the customer.

  
  

• Processing of the request or offer given to the customer.

  
  

• Constant follow up with the concerned department if the process is delayed or not fulfilled as per the customer’s request. 

  
  

• Handling of all customer issues and resolve the same at the earliest and highlight them to the TL. 

  
  

• Maintaining all records of the approval, requests and reports handled.

  
  

  Knowledge Skill and Experience:

  
  

• University Graduate.

  
  

• 1-2 years experience in similar work environment.

  
  

• Preferably has a practical marketing background.

  
  

• Has strong Sales and customer focus and ability to think creatively and work under pressure.

  
  

• Excellent presentation skills.

  
  

• Good team player with result driven attitude.

  
  

• Business sensitive.

  
  

• Has analytical and computer skills.

  
  

• Adaptable and versatile.