Opportunity #344

The Client:

A reputable and well-established group that caters to the Automotive, Machinery & Consumer Electronics industries. A huge distributor of genuine Batteries, Tires, Lubricants, and other Machinery products internationally is looking to hire a call center representative.

Key Responsibilities:

• Answering phones from customers professionally and responding to customer inquiries and complaints.


• Selling, up-selling, and cross-selling the company's services.


• Handling and resolving customer complaints regarding product sales to customer service problems.


• Providing customers with the organization’s service and product information.


• Processing forms, orders, and applications requested by the customers.


• Identifying, escalating priority issues, and reporting to the high-level management.


• Routing inbound calls to the appropriate resources.


• Following up complicated customer calls where required.


• Completing call notes and call reports as necessary and updating them in the CRM.


• Obtaining and evaluating all relevant data to handle complaints and inquiries.


• Recording details of comments, inquiries, complaints, and actions taken.


• Managing administration, communicating, and coordinating with internal departments.

Requirements:

• Experience in the automotive industry is a must.


• 3+ years of experience in a similar role.


• Fluency in English (Written and spoken).


• Excellent communication skills.


• Technical expert in related computer applications.


• Able to react effectively and calmly in emergencies.


• Able to maintain customer confidentiality.