As a Client Engagement Manager, you are the heartbeat of every client relationship. Your mission is to own, nurture and grow a dedicated portfolio of Professional Partners and direct clients by becoming their most trusted advisor.
You will live inside your accounts: celebrating their wins, solving their pains, and turning every interaction into deeper loyalty and bigger renewals + upsells. Sales targets are met because relationships are unbreakable, not in spite of them.
Main Responsibilities – How You Build Lifelong Advocates
- Be the single point of trust for your named accounts: daily check-ins, quarterly business reviews, and surprise-and-delight moments.
- Map stakeholder ecosystems, uncover hidden decision-makers, and orchestrate multi-threaded relationships.
- Proactively spot renewal risks 90 days out and turn them into expansion conversations.
- Co-create success plans with every key account, tying IFZA solutions to their KPIs.
- Host VIP on-site experiences, private webinars, and exclusive partner events.
- Drive 80 % of your revenue from existing accounts through upsell, cross-sell, and referral engines.
- Generate net-new logos only via warm introductions from your happy clients.
- Conduct “Voice of the Customer” interviews and convert insights into product roadmap wins.
- Own the full renewal cycle: forecasting, pricing negotiations, contract signatures.
- Live in the CRM: every coffee, call, and commitment logged within 60 minutes.
- Present account health scorecards in monthly leadership reviews.
- Travel domestically and internationally to “high-touch” your top 20 accounts.
- Mentor junior reps on the art of relationship-led selling.
- Perform other duties assigned by Management.
RequirementsQualifications & Skills
- Full English fluency (additional languages = instant superpower).
- Intermediate MS Office + advanced CRM mastery (we use Salesforce).
- World-class listener, storyteller, and executive presence.
- Valid UAE driver’s license + own car.
- Infectious optimism and genuine curiosity about people.
Experience – Proof You’ve Done This Before
- 3+ years as a named-account owner who consistently grew book-of-business YoY.
- Documented 120 %+ quota attainment in a relationship-heavy sales role.
- Experience running QBRs that clients ask to put on their calendar.
- Tertiary qualification OR equivalent street-smart success in B2B/B2C services.
- Bonus: Free-zone, immigration, or business-setup industry knowledge.
BenefitsAs an IFZA employee, you can expect:
- 24 Annual Leave days (plus 1 day extra for your birthday!)
- Annual Flight Allowance to your home country
- Life insurance plan
- Medical insurance plan (with the option to upgrade at your own cost)
- Commission scheme (in relevant departments)
- Opportunities to learn, develop and grow with the organization