Role       : Fraud case Assessment and Response Analyst
Location : Abu Dhabi 
Role Purpose:
The role of Fraud Case Assessment & Response Analyst is to execute the initial investigation of the potential fraud cases within ADIB. He is responsible for assessing reported incidents, identify potentially fraudulent activities and determine the appropriate course of action to mitigate risks and protect ADIB's interests. This role requires a high level of expertise in fraud detection techniques, strong analytical skills, and the ability to work collaboratively with different stakeholders.
    
Key Accountabilities of the role      
 Fraud Case Assessment & Response Unit
▪
Conduct advanced Fraud Case Assessment & Response Unit of reported incidents, assessing their credibility and potential impact on the organization.
▪
Gather and evaluate initial information, including incident details, transactional data, and supporting documentation to determine the necessary course of action.
▪
Apply knowledge of fraud detection techniques, patterns, red flags, and prioritize cases for further investigation.
▪
Ensure timely and accurate documentation of Fraud Case Assessment & Response Unit findings, decisions, and actions taken.
▪
Conduct preliminary Fraud Investigations and Examine the suspected incidents of fraud to determine the root causes. and provide appropriate recommendations to the respective stakeholders.
▪
Perform efficient Fraud Case Assessment & Response Unit functions and ensure adherence to the approved policies and procedure.
▪
Strengthen fraud risk controls of the 1st and 2nd line of defense by way of highlighting findings based on the reviews & preliminary investigations post assessment of Fraud Case Assessment & Response Unit cases.
▪
Improve service delivery and satisfaction of customers and business partners by adherence to turnaround times on processes fraud control and other activities without compromising on risk.
▪
Exercise due diligence while handling transactions/ queries / customer applications and instructions. identify risk / fraudulent transactions and escalating the same as appropriate.
▪
Provide prompt, efficient, and accurate guide/support to business units in relation to fraud /suspicious cases referred to Fraud Case Assessment & Response Unit team while maintaining an agreed service level agreement.
▪
Assist in designing & implementation of the Fraud Case Assessment & Response Unit framework and procedure to manage cases reviewed and assessed with Unit Head of Fraud Case Assessment & Response.
▪
Achieve agreed performance standards & escalate fraud risks as required to the Unit Head of Fraud Case Assessment & Response. Engage and build a trusted relationship with the relevant stakeholders and management.
 

INVESTIGATIONS
▪
Participate in investigation of suspected fraud incidents to determine the occurrence of fraud, its exposure, root causes, parties involved (both internal & external) and provide appropriate recommendations to respective stakeholders.

Ensure timely reporting of SAR/STR for the incidents based on the reporting mandate.
▪
Assist in maintaining an up-to-date Fraud Case Assessment & Response and Fraud Investigation Policy & Procedure which guides the investigation process.
▪
Ensure to safeguard the integrity of evidence and documentation related to fraud cases.
▪
Keep abreast of improvements and current developments in banking environment, and in fraud examination, Fraud Case Assessment & Response and investigation standards, procedures, and techniques.
▪
Participate in Fraud Investigations and Examinations in line with Fraud Investigation Policy & Procedure, ACFE Code of Ethics.
▪
Assist investigation team in planning investigations, document analysis, evidence gathering, follow-up of corrective actions.
Other Tasks
▪
Carry out other tasks as and when required in consultation with the Unit Head of Fraud Case Assessment & Response, Unit Head of Fraud Investigations and Head of Fraud Investigations.
 

Analysis & Reporting
▪
Maintain comprehensive MIS for the cases reviewed, actioned, and suggest improvements.
▪
Design & prepare MIS & dashboard of Fraud Case Assessment & Response cases for presenting to Unit Head of Fraud Case Assessment & Response and Head of Fraud Investigations for timely identification and corrective action on areas of risk.
 

Training & Development
▪
Provide guidance and support to stakeholders with respect to the reported fraud cases and case assessments carried out.
▪
Conduct trainings relating to Fraud Case Assessment & Response cases management to ensure adequate understanding and awareness throughout ADIB Group.
 

Specialist Skills / Technical Knowledge Required for this role:
 
Understanding of fraud risks and fraud investigation associated.
▪
Understanding of Banking Operations and product along with Banking Regulatory Environment
▪
Good knowledge of retail and corporate banking Islamic products.
▪
Knowledge on market fraud trends.
▪
Able to perform verification, risk control or risk prevention function.
▪
Working knowledge of leading operational risk practice and regulatory requirements.
▪
Strong problem solving, analytical (including qualitative analysis), research, and quantitative skills.
▪
Computer skills (e.g., Microsoft Office Suite).
▪
Certified Fraud Examiner (CFE) will be an added advantage.
▪
Excellent Communication and Interpersonal Skills with ability to manage external and internal stakeholders.
▪
Problem-solving aptitude.
▪
Arabic and English proficiency
 

Previous experience

Five years of experience in the banking & Financial services industry in Fraud Investigation, Risk management and Banking Operations.