Role Description 

As a Teller, you will be the front-line face of our branch, responsible for providing exceptional customer service while accurately and securely handling a variety of financial transactions. This role requires meticulous adherence to all cash control procedures, regulatory requirements, and security policies to ensure operational integrity and customer privacy.

Responsibilities

Cash Opening Controls:

• Teller must report to branch by 7:30 AM and open cash before 8:00 AM. in the presence of the Cash Supervisor, the combination of the compartment should not be given to any other person.

Cash Management & Controls:

• Perform accurate cash opening, closing, and daily controls, including secure storage and precise counting of cash.
• Maintain strict adherence to cash drawer limits
• Identify and report counterfeit currency immediately.
• Ensure the cash box always remains locked, with keys securely managed and combinations kept confidential.

Transaction Processing:

• Process a wide range of customer transactions with zero errors, including deposits, withdrawals, check encashment and deposits, money order issuance, loan and credit card payments.
• Ensure all transactions comply with internal policies, local laws, and US regulatory requirements.
• Liaise with treasury for special foreign exchange and high-value transactions.

Customer Service Excellence:

• Greet all customers warmly, strive to minimize wait times, and provide polite, accommodating service to meet their needs.

Security & Data Privacy:

• Strictly adhere to the Global Privacy Promise and all Information Security policies, protecting customer information and branch assets.
• Maintain accountability for your user ID and password, never sharing them, and locking your workstation when unattended. Report any suspected password compromise immediately.

Operational Compliance:

• Handle ATM/CDM captured cards in strict accordance with established procedures for retention, destruction, and reporting.
• Execute end-of-day functions, including cash balancing, transaction posting, and mutual transaction checking with other tellers.
• Promptly report and follow established protocols for resolving any cash differences.
• Comply with the Clean Desk Policy, ensuring all workstations are cleared of customer information and secured at the end of the day.

Qualifications:

• Previous relevant experience preferred
• Previous teller or leadership experience preferred
• Ability to work in a team-oriented environment

Education:

• Bachelor’s/High school or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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