To develop and implement an operational strategy aligned with business objectives and drive sustainably growth
and development of the cluster in line with the strategic direction of the company.
Responsibilities:
- To lead and manage the team
- To drive sustainable business development and growth
- To build sustainable and productive stakeholder relationships with internal and external clients
- To consistently provide effective and efficient operational and financial management
- To actively support and provide leadership to the clinical management team to ensure that clinical standards
are adhered to and continuously improved
- To guide and monitor high level patient experience processes and outcomes
- Develop and execute strategic plans to drive hospital performance and growth.
- Ensure the hospital operates efficiently, safely, and profitably while delivering high-quality care.
- Oversee and manage all aspects of hospital operations including clinical services, finance, HR, procurement,
support services, and administration.
- Drive initiatives to achieve and exceed EBITDA targets in line with business objectives.
- Monitor and improve operational KPIs, patient satisfaction, and service delivery standards.
- Lead annual budgeting, forecasting, and cost optimisation efforts.
- Establish and enforce internal policies, protocols, and regulatory compliance standards.
- Ensure recruitment, onboarding, training, and retention of competent staff across functions.
- Promote a high-performance culture by coaching leaders, conducting performance reviews, and enabling staff development.
- Regularly review financial, clinical, and operational reports and recommend action plans to Regional SVP.
- Address risks and resolve complex issues related to operations, workforce, quality, or market competition.
- Uphold health and safety standards in all hospital functions.
- Ensure collaboration with physicians, medical staff, and corporate functions to meet business and clinical goals.
- Demonstrate an understanding of the UAE regulatory healthcare framework
- Demonstrate a strong understanding and the correct application of business metrics, governance and risk management
- Demonstrate an understanding of the importance of clinical matters and health and safety principles
- Demonstrate a strong commercial awareness
- Sound knowledge of revenue cycle management and processes