We are seeking a polished and proactive Front Desk Officer to join our team. In this client-facing role, you will play a key part in delivering exceptional service throughout the client journey—ensuring a seamless experience from initial contact to ongoing support—while strictly adhering to our policies on confidentiality and professionalism. As a representative of our brand, you will interact with clients across various channels, address inquiries, resolve concerns, and promote our services with clarity and confidence. A commitment to excellence, discretion, and client satisfaction is essential.
Key Responsibilities:Serve as the first point of contact for clients, providing prompt and professional assistance. Manage client communications via phone, email, and in person with a high level of service. Present and explain company services to new and existing clients clearly and accurately. Maintain accurate and up-to-date client records and interaction logs. Handle client concerns or complaints with efficiency, empathy, and resolution-focused communication. Coordinate with internal departments to ensure smooth service delivery. Uphold company policies and maintain strict confidentiality in all client dealings.
Requirements:Minimum 1 years of UAE-based experience in a customer service or client relations role (required). Bachelor’s degree (preferred). Excellent verbal and written communication skills in English. Professional appearance and strong interpersonal skills. Discreet, reliable, and customer-focused attitude. High attention to detail and the ability to multitask in a fast-paced environment. Experience dealing with high-net-worth individuals (HNWI) or VIP clients is an advantage. Previous experience in luxury sectors such as high-end retail, hospitality, or finance is preferred.
Work Schedule:Monday to Friday | 9:00 AM – 6:00 PMSaturday -Remote I 9:00 AM - 1:00 PM