Job Description
Roles & Responsibilities
System Analysis & Support
Analyze business requirements and translate them into functional and system requirements.
Support day‑to‑day system operations, including issue analysis, root‑cause identification, and coordination with technical teams and vendors.
Act as a point of contact for system‑related queries, enhancements, and defect resolution.
Ensure system changes and fixes align with approved requirements and business expectations.
Requirements & Documentation
Prepare and maintain functional specifications, process flows, impact assessments, and system documentation.
Document system behaviors, integrations, dependencies, and data flows.
Support change requests by performing impact analysis and effort estimation.
Stakeholder & Vendor Coordination
Work closely with business users, system owners, vendors, and internal IT teams to ensure timely resolution of issues.
Coordinate with vendors for troubleshooting, fixes, and enhancements, ensuring adherence to SLAs and contractual commitments.
Participate in meetings, workshops, and review sessions with stakeholders.
Change, Risk & Governance
Support ITIL‑based change management, including documentation, testing support, approvals, and post‑implementation reviews.
Ensure system changes comply with ADCB policies, security standards, and audit requirements.
Assist during internal and external audits by providing system documentation, evidence, and clarifications.
Testing & Quality Assurance
Support UAT activities, including test case preparation, execution support, and defect tracking.
Validate system changes and enhancements before production deployment.
Ensure issues are tracked to closure and lessons learned are documented.
Desired Candidate Profile