Job Description
Roles & Responsibilities
Responsible for the efficient management of the front office operations, including all related services to ensure profitability through proper planning, organizing, directing, implementing and control.
Ensure ongoing liaising and coordinating with all departments of the entity to ensure total guest satisfaction.
Ensure that Team Members are prepared and well-informed to deliver an exceptional experience to Guests from check-in through check-out.
Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
Maintains a professional cohesive team by hiring, training, coaching, counseling and developing the most qualified individuals.
Desired Candidate Profile
OPERA/Fidelio/WINHMS knowledge
- Computer/MS Software Applications skill
- Effective communication skills
- Proactively assists customers
- Ability to attend emergencies in a level-headed manner
- The ability to multitask
- Professionalism
- Attention to Detail & Quality
- Problem Solving and Decision Making
- Interpersonal Skills
- Customer service oriented
- Effective communication skills