Please note

To comply with Emiratisation, our client is required to hire a UAE National for this position.

A reputable and well-established bank is actively recruiting a senior relationship manager for their team in Al Dhafra, Abu Dhabi.

Please note that you must meet all the criteria set out below for your application to be considered. Suitable candidates will be contacted within 5 working days. If you are not contacted by us within that time, please consider your application unsuccessful on this occasion.

Main responsibilities

• Delivering advanced branch banking and customer service support.
• Handling complex and high-value cash and non-cash transactions.
• Supporting priority customers and maintaining strong client relationships.
• Managing escalated customer requests and resolving service issues efficiently.
• Assessing customer needs and recommending suitable banking solutions.
• Ensuring compliance with internal policies, operational controls, and regulatory requirements.
• Maintaining high service quality standards and operational accuracy.
• Identifying business development and cross-selling opportunities.

Requirements

• To comply with Emiratisation, our client is required to hire a UAE National for this position.
• Minimum qualification: diploma or higher (high school not accepted).
• Must be willing to work in mall/shift-based branches (6 days per week, 6 hours per day) with rotating shifts.
• Minimum 4 years’ experience in retail or branch banking, customer service, or banking operations.
• Strong knowledge of banking products, branch operations, KYC/AML, compliance, and transaction processing.
• Experience handling priority clients, escalations, and high-value or complex transactions.
• Proficient in banking systems, digital channels, and Microsoft Office.
• Strong communication, multitasking, and time management skills.
• Excellent written and oral communication skills.
• Applicants should be available for face-to-face interviews in the location mentioned above.