Job Description

Roles & Responsibilities

• Respond to new client inquiries via phone, WhatsApp, email, and website forms

• Qualify and follow up with new leads

• Maintain accurate client records and update CRM systems

• Reactivate previous clients and maintain long-term relationships

• Conduct outbound calls to prospective clients and referral partners

• Follow up on quotations, proposals, and ongoing recruitment assignments

• Build and nurture strong relationships with families, professionals, and corporate clients

• Coordinate closely with the recruitment team to ensure excellent client service

• Identify opportunities for repeat business and referrals

• Ensure no lead or inquiry is left unattended

Desired Candidate Profile

• Excellent spoken and written English

• Strong communication and relationship-building skills

• Confident and professional telephone manner

• Highly organized and detail-oriented

• Comfortable making outbound calls and following up consistently

• Positive, proactive, and results-oriented attitude

• Experience in client relations, recruitment, hospitality, luxury services, customer service, or business development is preferred

• CRM experience is an advantage

Key Performance Indicators (KPIs):

• Speed of lead response

• Number of outbound calls completed

• Number of appointments and consultations booked

• Client reactivations achieved

• Revenue generated from managed accounts

• CRM accuracy and follow-up completion

  
  

This role is ideal for someone who enjoys building relationships, communicating with clients, creating opportunities, and ensuring excellent client experience.