Job Description
Roles & Responsibilities
To oversee and lead Integrated Facilities Management (IFM) operations across UAE retail stores, ensuring a premium shopping experience through seamless Hard and Soft service delivery. The role focuses on maintaining asset value, ensuring 100% compliance with UAE local regulations, and managing regional teams to achieve operational excellence.
Operational Management (Hard & Soft Services)
Hard Services: Oversee MEP (Mechanical, Electrical, Plumbing), HVAC maintenance, and civil works. Ensure all Critical Assets (Chillers, DBs, Fire Fighting systems, CCTV/Access Control systems.) undergo timely PPM (Planned Preventive Maintenance).
Soft Services: Manage daily cleaning standards, and specialized deep cleaning schedules.
Pest Control: Ensure stores remain pest-free by monitoring vendor schedules and ensuring compliance with Dubai/ NE /Abu Dhabi Municipality standards.
Security: Coordinate with security vendors to ensure guard deployment, mall security liaison.
Team Leadership & Regional Oversight
Lead and mentor a team of 3 Regional Leads/Supervisors, ensuring standardized service delivery across all UAE territories.
Conduct regular site audits and "Mystery Shopper" style facility inspections to maintain brand standards.
Manage staff rosters, KPIs, and performance reviews for the regional facility team.
Vendor & Contract Management
Supervise third-party IFM contractors, ensuring they adhere to SLAs (Service Level Agreements) and KPIs.
Review service reports and validate invoices for work completed (LPO management).
Assist in the tendering process for new service providers or specialized retail fit-out maintenance.
Compliance, Health & Safety (HSE)
Ensure all stores meet Civil Defense and Municipality requirements (Fire safety certificates, grease trap cleaning, etc.).
Implement and monitor health and safety protocols to ensure a "Zero Harm" environment for both staff and customers.
Manage the DLP (Defect Liability Period) for new store openings and coordinate with project vendors for rectifications.
Desired Candidate Profile
Experience: 6–10 years in FM, with at least 2 years in a Retail environment within the UAE.
Education: Bachelor’s Degree in Facilities Management and Engineering.
Technical Knowledge: Strong understanding of HVAC, Electrical systems, and UAE Municipality/Civil Defense regulations.
Software: Proficiency in CAFM (Computer-Aided Facility Management) software and MS Office (Excel/PowerPoint).
Soft Skills: Strong leadership, "on-the-floor" problem-solving attitude, and excellent English communication (Arabic is a plus).
Mobility: Valid UAE Driver’s License is mandatory for regional site visits.