Seddiqi Holding is a Family-owned and managed company with a unique, diversified portfolio of businesses and brands across numerous sectors. The business includes Ahmed Seddiqi, Seddiqi Properties, Swiss Watch Services and Mizzen.

Seddiqi Holding is looking for Guest Relations Executive - UAE National who would be responsible for exceptional customer service to all visitors and guests at Seddiqi Holding HQ as the first point of contact whether they are for meetings or through incoming calls. The role is also responsible for managing the meeting room scheduling system and the sorting and dispatch of mail to ensure the smooth running of the daily operations in HQ
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Key Accountabilities Greet and welcome all visitors and guests to the facility by providing warm and professional hospitality on arrival. Act as the first point of contact for those arriving to Seddiqi Holding HQ. Manage the needs of visitors and guests on arrival including Parking as per policy & procedure. Ensure awareness of the reason for their visit, whom they are meeting with, the location and time of their scheduled meeting/activity. Check in and process all visitors and guests promptly in accordance with security procedures and protocol. Notify employees of the arrival of visitors and guests to the facility and confirming the location of the scheduled meeting/visits. Facilitate service from Team Support colleagues while either in the arrival lounge and/or upon entering the respective meeting room. Ensure to complete the meeting room check list before all meetings are being conducted as well as maintain full awareness of the meeting room daily schedule and provide assistance to visitors and guests to their correct location. Facilitate alternative arrangements for room bookings as required when conflicting schedules occur. Maintain awareness of visitor and guest whereabouts on the Ground Floor and work in conjunction with Security as needed. Monitor and oversee the housekeeping of the entire Ground Floor area, ensuring Reception area, meeting rooms, common areas and amenities are well maintained and presented at all times. Coordinate with the Team Leader Corporate Services regarding any VIPs, special guests, clients, or brand representatives to ensure their visit is managed appropriately. Provide feedback to the Leader Corporate Services regarding maintenance or facility related matters to ensure the facility aesthetic is maintained. Provide support to the Team Leader Corporate Services by monitoring the movement of goods/supplies within the office, timing and location of cheque collection and delivery, management of non-work-related deliveries, security protocol. Work in collaboration with Assistant Executive Office Managers to ensure effective and efficient handling of CxO visitors and guests including the prior arrangement of car parking and additional requirements. Provide support as necessary to Team Support colleagues assisting visitors and guests. Contribute to the development and training of other Corporate Services team members. Operate Seddiqi HQ switchboard including answering, directing and screen incoming phone calls, taking and relaying messages, and providing direct numbers, e-mail addresses and the office location in adherence with standards and procedures as set by CX Department. Managing all incoming phone calls in a prompt, professional and friendly manner in accordance with the Seddiqi Holding competencies and guidelines. Monitor call loads to always ensure adequate Switchboard coverage and timely answering of all incoming calls. Update and maintain database of Seddiqi Holding telephone numbers, including office and employee extensions, frequent contacts, and third parties. Ensure cleanliness and neatness of the Switchboard area, including mail area at all times. Provide administrative support to departments, as approved by the Line Manager, ensuring effectiveness and efficiency of answering incoming calls is not compromised Ensure necessary reports are prepared in accordance to operational requirements, all relevant checklists are complete and maintain a general file system and file correspondence as require
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In order to be successful in this role, you should have.1-3 years job related experience2 years of related experience in Call Centre, Guest Relations, Switchboard or Customer Service r
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