Ø Greeting customers who enter the shop.Ø Assisting shoppers to find the goods and products they are looking for.Ø Stocking shelves with merchandise when needed.Ø recommend, select and help locate the right merchandiseØ Answering queries from customers.Ø make suggestions and encourage purchase of productsØ Reporting discrepancies and problems to the supervisor.Ø Giving advice and guidance on product selection to customers.Ø Provide information about warranties, manufacturing specifications, care and maintenance of merchandise and delivery options.Ø Having full knowledge about cash processing and card payments.Ø Dealing with customer refunds when needed.Ø Responsible dealing with customer complaints.Ø Be involved in stock control and managementØ Working within established guidelines, particularly with brands.Ø Attaching price tags to merchandise on the shop floor.Ø Responsible for security within the store and being on the lookout for shoplifters etc.Ø Keeping up to date with special promotions and putting up displays.Ø Contributes to team effort by accomplishing related results as neededØ attention to detail and needs to achieve excellent quality, resulting in satisfying the customer's needsØ ability to work with tight deadlines and multiple bossesØ Other duties as assigned
Required skills:
Ø knowledge of customer service principles and processesØ knowledge of sales principlesØ relevant product knowledge and trainingØ experience in a retail, customer service or sales environmentØ basic business administration knowledgeØ bilingual is a most Ø good communication skillsØ patience, adaptability, initiative, persuasiveness, stress tolerance, high energy level