Job Description

Roles & Responsibilities

• Manage all data entry, client records, waivers, and database accuracy through our studio management platform

• Handle class bookings, scheduling, and calendar management for coaches and students

• Process payments, invoices, and financial transactions with accuracy and confidentiality

• Generate and maintain detailed reports on attendance, revenue, and client activity

• Deliver exceptional customer service across all touchpoints in person, by phone, and via email

• Maintain and uphold Dubai Circus School's quality and service standards at all times

• Manage the studio floor — coordinating between coaches, students, and management

• Proficiently use Microsoft Excel, Word, and Office Suite for administrative and reporting tasks

• Support new client onboarding, ensuring a seamless and welcoming experience

• Cover sales duties and responsibilities in the absence of the designated sales team member, including lead follow-ups, converting inquiries, and promoting DCS programs and packages

Desired Candidate Profile

What We're Looking For

• Minimum 3-4 years of experience in an operations, admin, or customer service role

• Excellent command of Microsoft Office (Excel, Word, Outlook)

• Experience with studio, gym, or client management platforms is a strong advantage

• Strong attention to detail and commitment to data accuracy

• Outstanding communication and interpersonal skills

• A quick learner who adapts fast and embraces new tools and processes

• Growth-oriented mindset — eager to take on new responsibilities and advance within the role

• Fluent in English (Arabic is a plus)

• Ability to multitask and prioritize in a fast-paced environment

• A Bachelor's Degree is an advantage

• Positive, proactive attitude with a passion for delivering excellence