Job description

The Senior People & Communications Specialist plays a key role in delivering an exceptional employee experience by managing and continuously improving HR operations, employee lifecycle processes, and people programs. This role partners closely with employees, managers, and cross-functional stakeholders to ensure efficient, consistent, and scalable HR service delivery within a global organization.

The ideal candidate will have strong HR operations expertise, a continuous improvement mindset, and the ability to operate effectively in a fast-paced, multinational environment.

This position is offered on a one-year fixed-term contract. There may be an opportunity for the role to become permanent in the future, subject to business requirements.

Key Responsibilities:

Employee Lifecycle Management

- Manage end-to-end employee lifecycle processes, including onboarding, employee changes, internal mobility, promotions, transfers, and offboarding.

- Ensure a seamless and consistent employee experience throughout the employee journey.

- Serve as a trusted point of contact for employees and managers regarding HR processes, policies, and procedures.

- Partner with HR Business Partners and stakeholders to provide effective HR operational support.

People Operations Excellence

- Manage daily HR operations activities while ensuring accuracy, efficiency, and compliance.

- Maintain employee records and HR systems with a strong focus on data accuracy and governance.

- Develop and maintain HR process documentation, guidelines, and standard operating procedures.

- Implement & support all P&C-related processes and initiatives, including but not limited to goal setting, performance management, Pulse survey, HC forecasting, etc.

- Identify opportunities to improve, simplify, and automate HR processes.

HR Systems & Reporting

- Support HR technology platforms and contribute to continuous improvement of HR systems.

- Prepare HR reports and workforce insights to support business and people decisions.

- Ensure accurate HR data management and reporting standards.

- Support HR system enhancements and transformation initiatives.

Employee Experience & Engagement

- Support employee engagement initiatives and programs that enhance company culture and employee experience.

- Gather employee feedback and identify opportunities to improve HR services.

- Support Employee Relations.

- Support the delivery of global P&C initiatives.

Policy, Compliance & Governance

- Ensure HR operations align with company policies, local regulations, and global HR standards.

- Support compliance activities, audits, and HR governance requirements.

- Handle confidential employee information with the highest level of professionalism.

Stakeholder Partnership

- Collaborate with global & regional HR teams, Talent Acquisition, Payroll, Finance, Legal, and business leaders.

- Build strong relationships with employees and stakeholders across different teams and regions.

- Provide guidance and operational expertise to support business needs.

Projects & Continuous Improvement

- Lead and contribute to HR projects and process improvement initiatives.

- Drive operational improvements through automation, data analysis, and best practices.

- Support change management activities related to HR programs and systems.

Qualifications & Experience

- Bachelor’s degree in Human Resources, Business Administration, or a related field.

- 8+ years of experience in HR Operations, People Operations, HR Shared Services, or a similar role.

- Experience working in a multinational or technology-driven organization.

- Strong understanding of employee lifecycle processes and HR operations.

- Experience working with HRIS systems and HR reporting tools.

- Strong organizational skills with the ability to manage multiple priorities.

- Excellent communication, stakeholder management, and problem-solving skills.

Preferred Qualifications

- Experience with HR transformation, automation, or process optimization.

- Experience with UAE’s laws and regulations.

- Strong understanding of HR compliance and operational governance.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/