Job description

Job Summary

We are seeking a dedicated Senior Associate Director - Insurance Specialist to join our Dubai team, where you will play a pivotal role in supporting the insurance sales function and enhancing the competitive edge of Standard Chartered Bank. You will be responsible for delivering in-depth product knowledge, providing comprehensive sales and after-sales support for insurance products, and collaborating closely with Priority Relationship Managers (RMs) to offer professional insurance planning services. This role involves analysing customers' financial circumstances to identify their needs, recommending tailored insurance products and structuring suitable solutions.

Your proactive engagement will maintain strong customer relationships and foster referral business, which will help expand the customer base. You will also be instrumental in coaching RMs to enhance their insurance knowledge and skills. Compliance and adherence to all applicable regulatory and operational procedures are essential, ensuring the highest standards of quality and customer satisfaction are met throughout the sales process. This position offers the opportunity to contribute directly to the achievement of predictable sales targets and business growth within a dynamic and values-driven environment.

Business Development and Sales
- Work collaboratively with Priority RMs teams to deliver expert insurance planning and provide clients with thorough pre-sales information.
- Engage with potential and existing customers to address complex enquiries, offering well-considered insurance solutions.
- Conduct in-depth analysis of clients' financial situations to identify needs and recommend appropriate insurance products, ensuring tailored structuring to maximize benefit.
- Deliver exceptional after-sales service, nurturing ongoing customer relationships and generating referral opportunities.
- Partner with Priority RMs to optimize sales outcomes and maximize market penetration.
- Initiate coaching sessions with RMs focused on developing their insurance product knowledge and sales capabilities.
Risk Management
- Rigorously comply with all relevant compliance requirements, including reporting suspicious activity promptly to the Money Laundering Prevention Officer and line management.
- Adhere to operational manuals and product policies governing sales procedures, ensuring transparency and accountability throughout.
- Maintain high standards in service quality and customer satisfaction, aligning with the bank's commitment to excellence.
Governance and Ethics
- Vigilantly detect potential suspicions such as fraudulent activities, money laundering, or forgery, initiating appropriate escalation processes.
Regulatory and Business Conduct
- Exhibit exemplary professional behaviour that reflects Standard Chartered's values and Code of Conduct.
- Take ownership of embedding ethical standards, including strict compliance with all applicable laws, regulations, internal guidelines, and the Group Code of Conduct.
- Collaborate effectively to identify, escalate, and resolve matters relating to risk, business conduct, or compliance.

• Demonstrated ability to accurately assess client insurance needs through keen listening and analytical skills.
• Strong capability to articulate complex insurance concepts, including life stages, investment-linked products, and diverse protection plans such as auto, property, and travel insurance.
• Proven track record in explaining, recommending, and selling insurance products with a client-centric approach.
• Exceptional interpersonal and communication skills, fostering trust and confidence among clients and internal teams alike.
• Experience in working collaboratively within financial services teams to meet sales targets and deliver comprehensive financial solutions.
• Solid understanding of regulatory requirements and risk management principles within insurance sales.

• Bachelor's degree from an accredited university, preferably in a relevant field such as finance, business, or insurance.
• Professional certifications in insurance or financial planning will be an advantage.
• Continuous professional development aligned with industry best practices and regulatory standards.
• In-depth knowledge of insurance products and market trends is highly desirable.

Standard Chartered is a prominent international bank that has been operating for over 170 years with a steadfast commitment to driving positive change for clients, communities, and colleagues worldwide. Known for our agility combined with a significant global presence, we embrace challenges, innovate continuously, and strive to create meaningful opportunities for growth. Our purpose is to drive commerce and prosperity through our unique diversity, underpinned by our brand promise to be here for good.

Our culture is grounded in core values and behaviours that promote inclusion, integrity, and collaboration. We celebrate differences and advocate for an environment where every individual feels valued and empowered to contribute. Working with us means you will be part of a supportive, inclusive team that drives long-term positive impact across markets and communities.

• Do the right thing: Uphold integrity and client focus, fostering a culture of accountability and ethical behaviour.
• Never settle: Commit to continuous improvement and innovation, learning from experiences to achieve excellence.
• Are better together: Champion inclusivity and collaboration to unlock collective potential and sustainable success.

At Standard Chartered, we are committed to supporting your overall wellbeing and professional development with a comprehensive benefits package designed to enhance your quality of life and career progression.

• Competitive salary and benefits: Aligned with our Fair Pay Charter, offering financial security and support including retirement savings, medical insurance, and life insurance, with options for flexible and voluntary benefits in select locations.
• Generous time-off policies: Including minimum of 30 days encompassing annual leave and public holidays, plus additional parental leave (up to 20 weeks maternity), sabbatical opportunities (up to 12 months), and volunteering leave (3 days) to encourage work-life balance.
• Flexible working arrangements: Balancing home and office presence with adaptable work patterns to accommodate diverse needs.
• Proactive wellbeing initiatives: Access to digital wellbeing platforms like Unmind, resilience training, global Employee Assistance Programs, mental health first-aiders, sick leave, and self-help resources.
• Continuous learning culture: Opportunities to reskill and upskill through physical, virtual and digital channels supporting your career growth.
• Inclusive and values-driven environment: A workplace that embraces diversity, ensuring respect and enabling all colleagues to reach their full potential.