Job Description

Roles & Responsibilities

Position: Service Center Administrator / Data & Operations Analyst

We are looking for a highly organized and analytical candidate with strong Microsoft Excel skills and previous experience in a service center or aftersales environment.

Key Responsibilities:

• Perform daily data entry and maintain accurate records of all service related activities.

• Review, analyze, and maintain daily, weekly, and monthly service center reports.

• Monitor service center KPIs and identify discrepancies, trends, and areas requiring improvement.

• Ensure all reports are accurate, complete, and submitted on time.

• Review service center case updates and verify that all information is correctly recorded in the system.

• Conduct data analysis and provide operational insights to support decision-making.

• Coordinate with service centers to ensure compliance with reporting standards and operational procedures.

• Perform physical stock handling, stock verification, and inventory reconciliation.

• Support inventory audits and ensure alignment between physical stock and system records.

• Maintain proper documentation and filing of operational records.

• Assist in monitoring spare parts movement, stock availability, and inventory accuracy.

• Support daily operational activities and ensure compliance with company policies and service standards.

• Prepare management reports, dashboards, and presentations using Excel.

• Follow up with internal and external stakeholders to ensure timely completion of assigned tasks and reporting requirements.

Desired Candidate Profile

Candidate Requirements:

• Strong proficiency in Microsoft Excel (Pivot Tables, XLOOKUP, formulas, data analysis, reporting, and dashboards).

• Previous experience in a service center, aftersales, or operations environment.

• Strong analytical and problem solving skills.

• Excellent attention to detail and organizational skills.

• Ability to manage multiple tasks and meet deadlines.

• Good communication skills and the ability to coordinate with different stakeholders.

Salary Range: AED 5,000 - 7,000 per month (depending on experience and qualifications).