Job Description

Roles & Responsibilities

Job Overview: For our customer, one of the largest digital transformation companies in the region, we are seeking an experienced Service Delivery Manager to lead the delivery and operations of IT infrastructure, network security, service desk/help desk, and vulnerability management. The ideal candidate will have a strong background in IT service management, security oversight, and the ability to manage multiple projects in a fast-paced environment.

Key Responsibilities:

• Manage end-to-end IT service delivery across infrastructure, security, and support functions.

• Oversee service desk and help desk operations, ensuring high-quality user support and incident resolution.

• Lead vulnerability management and ensure compliance with cybersecurity best practices.

• Coordinate with infrastructure and network teams to ensure high availability and performance.

• Manage and deliver multiple concurrent IT projects within scope, time, and budget constraints.

• Monitor SLAs and KPIs, and drive continuous service improvements.

• Act as the escalation point for critical incidents and ensure timely communication with stakeholders.

Desired Candidate Profile

• 10-15 years’ experience in IT service delivery and infrastructure and security management.

• Strong knowledge of IT infrastructure, cybersecurity, and network security.

• Experience with ITSM tools  & ITIL processes preferred.

• Project management experience is an advantage.

• Strong communication, team leadership, and stakeholder-management skills.

• Bachelor's degree in IT, Computer Science, or a related field.

  
  

We are committed to fostering a diverse and inclusive workplace and welcome applications from all qualified candidates. As part of our commitment to improving gender diversity, we particularly encourage women to apply. All applications will be assessed on merit, based on skills, experience, and suitability for the role.