Job description

Company Description

Sofitel Al Hamra Beach Resort

We're looking for an experienced and motivated Housekeeping Supervisor to join our team in Ras Al-Khaimah, United Arab Emirates. In this key role, you will lead and inspire our dedicated housekeeping team while maintaining exceptional standards of cleanliness, presentation, and service excellence across all guest and operational areas. You'll play a vital role in upholding our organization's reputation for quality hospitality while fostering a positive, inclusive, and supportive environment where team members can thrive and perform at their best.

• Conduct daily briefings and team meetings to communicate priorities, standards, and operational expectations in a clear and transparent manner
• Supervise and coordinate housekeeping operations across guest rooms, public areas, and all hotel facilities while ensuring compliance with organizational standards
• Inspect guest rooms and public areas regularly to maintain exceptional cleanliness, presentation, and quality standards
• Manage daily task allocation, team workflows, and roster requirements to support efficient and effective operations
• Monitor team performance, attendance, and conduct while providing constructive feedback, guidance, and support for continuous improvement and professional growth
• Support the onboarding, induction, and training of new team members, ensuring they understand expectations and procedures
• Ensure strict compliance with health, safety, fire, and emergency procedures, actively promoting a safe and secure workplace environment
• Identify and resolve operational challenges with a proactive, solutions-focused approach and decisive action
• Monitor stock levels, equipment, and supplies while supporting effective cost management and resource optimization
• Maintain professional grooming and hygiene standards, representing our organization's values and service expectations
• Build and nurture a collaborative team culture that encourages engagement, teamwork, accountability, and professional development
• Collaborate effectively with all hotel departments to deliver exceptional guest experiences and support overall organizational goals

**Required Skills and Competencies:**

• Strong organizational and time management skills with the ability to prioritize multiple tasks effectively
• Excellent verbal and written communication skills with a professional and approachable manner
• Proven leadership and team management experience with the ability to motivate and develop staff
• Ability to work independently with minimal supervision while maintaining consistently high standards
• Detail-oriented mindset with a commitment to quality and excellence
• Problem-solving and decision-making abilities with a solutions-focused approach
• Customer-focused attitude with a commitment to delivering exceptional service
• Flexibility and adaptability to changing priorities and operational needs
• Physical capability to perform the duties of the role

**Required Experience:**

• Previous experience in a similar supervisory role within a hospitality environment
• Demonstrated experience in housekeeping operations management
• Proven track record of maintaining high cleanliness and presentation standards
• Experience working in a luxury hotel or high-end hospitality setting is highly desirable

**Preferred Skills and Tools:**

• Opera PMS (Property Management System) experience is highly desirable
• Knowledge of health, safety, fire, and emergency procedures
• Familiarity with cleaning standards, protocols, and best practices

**Education and Certifications:**

• High school diploma or equivalent; additional hospitality training or certifications are a plus