We're looking for a Head of Operations & Service Delivery for a customer in Abu Dhabi.
???? Location: UAE (On-site)
We're partnering with a leading organization to hire an experienced Head of Operations & Service Delivery to lead enterprise IT operations, infrastructure, cybersecurity, and IT service delivery. This is a senior leadership position responsible for ensuring the reliability, security, and performance of critical IT services while driving operational excellence across Infrastructure, Security, and Service Delivery functions.
Key Responsibilities Lead the overall IT Operations & Service Delivery strategy, aligning technology operations with business objectives. Oversee enterprise infrastructure, cloud environments, networks, and cybersecurity operations. Drive ITSM/ITIL best practices across Incident, Problem, Change, and Service Management. Define and improve operational KPIs and SLAs to deliver exceptional end-user support. Lead and mentor Infrastructure, Security, and Service Delivery teams. Ensure business continuity, disaster recovery, and operational resilience. Manage strategic technology vendors and outsourced service providers. Build strong relationships with senior stakeholders across the business. Drive automation, operational efficiency, and continuous improvement initiatives.
What We're Looking For10+ years of experience in IT Operations and Service Delivery.5+ years in a senior leadership role managing enterprise technology teams. Strong expertise across Infrastructure, Cloud, Networking, Cybersecurity, and IT Service Management. Excellent knowledge of ITIL/ITSM frameworks (ITIL certification is highly desirable). Experience leading large-scale IT operations in complex enterprise environments. Strong commercial, financial, stakeholder, and vendor management skills. A proven track record of improving operational performance and leading high-performing teams.
Nice to Have Experience within maritime, oil & gas, logistics, or other operational technology (OT) environments Experience managing outsourced IT services, including SOC or managed service providers.
If you're an accomplished IT operations leader with a passion for building resilient technology environments and delivering exceptional service, we'd love to hear from you