Job purpose: Drive enterprise-wide technology-quality governance by crafting rigorous standards, leadingcomprehensive audit programs and steering maturity improvements. Safeguard regulatorycompliance and elevate digital-service excellence across RTA’s applications and channels.
Strategy• Establish technology-quality policies, frameworks and KPIs, aligning digital systems with RTA governance, risk, and compliance mandates.• Prioritize corrective-action roadmaps and budget needs based on governance-maturity assessments and stakeholder objectives.
Operations• Schedule and run internal and external quality audits, retaining evidence and briefingleadership through formal management-review meetings.• Monitor Application Governance Framework adherence from development to retirement,issuing periodic compliance reports and follow-up actions.• Maintain quality-information systems, dashboards, and statutory reports to ensure timely,accurate KPI visibility.• Provide expert consultation to sectors, vendors, and audit teams, classifying issues andcoordinating rapid resolution within agreed SLAs.
Process Improvement• Analyze audit trends and non-conformities, recommending process redesigns and toolenhancements that boost system efficiency and user satisfaction.• Deliver training and workshops that expand internal-auditor capability and embed a culture ofcontinuous improvement.
Qualifications:
Education : Bachelor’s or Master’s degree in Industrial Engineering, Transport Planning, or Data Analytics Experience: 3+ years in case of Master's degree; 5+ years in case of Bachelor's degree in related area