Job Description

Roles & Responsibilities

• Monitor alerts across tools and take appropriate action (e.g., node restarts, false positive filtering).

• Respond to and resolve incidents within SLA timelines.

• Manage ticket lifecycle: reassignment, resolution, and closure.

• Perform basic Windows server checks: failover, services, utilization.

• Assist with user/group management via AD and Exchange.

• Maintain updated SOPs, trackers, and incident documentation.

• Communicate critical incidents (P1/P2) clearly within timelines.

• Follow professional email and phone etiquette during escalations.

Desired Candidate Profile

• Required Skills:

  • Basic server admin (Windows), networking, and clustering knowledge.

  • Familiarity with application monitoring and error code interpretation.

  • Working knowledge of Active Directory and Exchange.

  • Strong English communication (written and verbal).

  • Good documentation, stress handling, and decision-making skills.

  • Perform Linux server health

  • Troubleshoot Linux-related alerts, service failures, and performance degradation.

  • Execute basic Linux administration tasks using shell commands.

  • Monitor and validate cluster/failover status where applicable.

  • Support patch validation and server operational checks.

  
  

  Preferred Certifications:

  • CompTIA Server+, Network+

  • Microsoft MCSA / MCSE

  • ITIL Foundation