Job Description

Roles & Responsibilities

Job Purpose

To ensure workshop discipline, efficiency, productivity, the timely completion of vehicles, and the highest quality of repair work.

Key Responsibilities

• Ensure clear, accurate, and timely communication between the workshop, parts department, reception, and quality control teams.

• Ensure all labour and material resources used are correctly recorded against each job card.

• Maintain up-to-date progress records for every vehicle undergoing maintenance or repair.

• Maximise technician productivity and workshop efficiency.

• Allocate jobs to available technicians with the appropriate skill level and expertise.

• Assign work in a manner that ensures committed delivery times are achieved.

• Notify the Reception team promptly when promised delivery times require amendment due to additional authorised work, parts delays, technical difficulties, or other unforeseen circumstances.

• Communicate all changes affecting a vehicle to the relevant person or department, including completion times, parts shortages, additional work requirements, warranty claim rejections, vehicle damage, delayed diagnoses, and similar issues.

• Review warranty job cards accurately and in a timely manner, ensuring fault codes and repair descriptions are correctly recorded and the job card is properly closed.

• Monitor technicians' performance, productivity, and efficiency on a daily and weekly basis.

• Track standard repair times and provide feedback to management where such information is missing from manuals or system records.

  
  

Desired Candidate Profile

Educational Qualifications

• Diploma or Degree in Mechanical Engineering or a related mechanical field.

Work Experience

• 3–5 years of practical experience within an automotive dealership environment, including a minimum of 2 years in a supervisory role.

• 3–4 years of experience working as a Team Leader.

Competencies

• Strong ability to multitask and effectively delegate responsibilities.

• Excellent organisational skills.

• Strong time management skills.

• Proficient in Microsoft Office applications.

Language Requirements

• Excellent written and verbal communication skills in English.

• Fluency in Arabic would be an advantage.