Role Description The Remote Customer Support Specialist is a part-time role responsible for assisting community members and users with inquiries related to FIDIC resources, content, and contract-related information. This position handles incoming requests via email, chat, and online platforms, providing clear and accurate responses, troubleshooting basic technical issues, and guiding users to appropriate materials or support channels. The specialist monitors user feedback, documents common questions, and collaborates with internal teams to improve support content and user experience. The role also involves maintaining service quality standards, escalating complex issues when needed, and contributing to a supportive and professional online environment, all while working remotely.

Qualifications Strong customer-facing skills, including Customer Support and Customer Satisfaction abilities. Excellent Interpersonal Skills, with the capacity to communicate clearly and professionally across diverse backgrounds. Experience providing Technical Support for online platforms, digital resources, or software tools. Solid Analytical Skills to understand user issues, identify patterns, and propose improvements. Proficient written and verbal communication in English, with attention to detail and clarity. Comfort working independently in a remote, part-time setting with reliable internet access. Familiarity with construction, engineering, or contract management environments is an advantage. Previous experience in customer service, helpdesk, or community support, and relevant education or training in business, communications, or a related field is beneficial.