Role Description The E-Commerce Manager at CSME POSTE HT-BT Conseil Service Maintenance Expertise will oversee daily online sales operations and ensure a smooth digital customer journey. This part-time, hybrid role is based in Dubai, with a mix of on-site work and remote work from home. Responsibilities include managing product listings, pricing, and promotions across e-commerce platforms, monitoring website performance and conversion metrics, and coordinating online campaigns to drive traffic and sales. The role involves collaborating with sales and customer service teams, handling customer inquiries related to online orders, and optimizing processes to improve efficiency and customer satisfaction. The E-Commerce Manager will also prepare regular performance reports, identify growth opportunities, and support business planning and forecasting for the digital channel.
Qualifications
Strong analytical skills to interpret e-commerce data, track KPIs, and support data-driven decision-making. Business planning and sales operations skills to manage online sales processes, inventory coordination, and revenue forecasting. Effective communication and customer service skills to coordinate with internal teams and provide a high-quality digital customer experience. Experience with e-commerce platforms, online payment systems, and basic digital marketing tools. Ability to work independently in a hybrid environment, manage part-time schedules, and prioritize tasks efficiently. Previous experience in e-commerce, retail, or related fields is preferred. Bachelor’s degree in business, marketing, or a related discipline, or equivalent practical experience. Proficiency in English; additional language skills relevant to the Dubai market are an advantage.