Job Description

Roles & Responsibilities

Operator

1. Manage and Monitor CCTV Systems & Surveillance Equipment

   • Ensure the continuous monitoring of live CCTV footage throughout the facility/ stores.

   • Identify and report suspicious activities, security and SOP breaches, or other anomalies.

   • Regularly maintain and troubleshoot CCTV systems for optimal performance.

2. Incident Reporting & Documentation

   • Document incidents, SOPs violations, security breaches, or any security-related event, including footage capturing and report preparation for further analysis or law enforcement if necessary.

   • Collaborate with concerned teams and management to provide timely updates and resolutions.

3. Support Emergency Response

   • Assist in the coordination of security responses to emergencies (SOPs violations, theft, fire, safety hazards).

   • Work closely with the security team to direct actions based on CCTV findings.

   • Provide video evidence to assist in investigations or legal proceedings if required.
     

Technician

1. Install, configure, test, and commission CCTV cameras, DVRs, NVRs, video management systems, and related security equipment.

2. Conduct routine inspections, preventive maintenance, and system health checks.

3. Diagnose and repair faults in CCTV systems, network cabling, power supplies, and associated equipment.

4. Perform troubleshooting to ensure CCTV systems remain operational with minimal downtime.

5. Assist with CCTV system upgrades, expansions, and integration with access control systems, alarms, and other security technologies.

6. Maintain maintenance logs, service reports, and technical documentation.

7. Ensure all installations and repairs comply with health, safety, and company security procedures.

8. Read and interpret technical drawings, system layouts, and CCTV configurations.

Desired Candidate Profile

• High school diploma or equivalent; technical certification in Electronics, IT, or a related field is preferred.

• CCTV or Surveillance Systems Certification is preferred.

• At least 2-3 years of experience in a similar surveillance or security role (CCTV monitoring, security officer, or related position); Proven experience as a CCTV Technician or similar security systems role.

• Experience in a high-traffic environment like retail or fashion is a plus.

• Knowledge of IP and analog CCTV systems, DVR/NVR configuration, networking basics, and structured cabling.

• Familiarity with surveillance software, video management systems, and security equipment.

• Good computer skills and proficiency in Microsoft Office applications.