Role Description The IT Support Officer is a part-time, hybrid role based in Dubai, with a mix of on-site and work-from-home responsibilities. This role provides first-line technical support to internal users, including diagnosing and resolving issues related to desktops, laptops, printers, and basic network connectivity. Day-to-day tasks include responding to support tickets, troubleshooting hardware and software problems, installing and configuring systems, and maintaining an accurate record of incidents and resolutions. The IT Support Officer will also assist with routine maintenance, updates, and user training to ensure stable and secure IT operations. Collaboration with other team members and clear communication with non-technical users are key aspects of the role. Qualifications Strong technical support and troubleshooting skills, with the ability to diagnose and resolve common IT issues efficiently. Solid knowledge of information technology fundamentals, including operating systems, basic networking, and standard office applications. Hands-on experience supporting desktop computers, laptops, and related hardware in an office environment. Practical experience with printer support, including setup, configuration, and resolving printing errors. Good communication skills, with the ability to explain technical concepts in clear, simple language. Organized work style, attention to detail, and ability to manage multiple support requests in a part-time schedule. Ability to work independently in a hybrid setting and collaborate effectively with colleagues based in Dubai. Relevant technical certification or coursework in IT support or a related field is preferred.