Job description

Overview of the role:

We are looking for a highly skilled Personal Service Technician (PST) to join our Polestar Service Center team. This role combines advanced diagnostic and repair expertise with direct customer interaction, ensuring a seamless service experience from booking to vehicle handover. The PST is responsible for diagnosing, repairing, and maintaining vehicles to Polestar and Al-Futtaim standards while delivering exceptional customer satisfaction, first-time fix rates, and workshop productivity.

What you will do:

• Manage the complete customer journey from service booking and appointment scheduling to vehicle handover and invoicing.
• Perform advanced diagnostics, repairs, periodic maintenance, and accessory fitment in accordance with Polestar repair manuals and standards.
• Utilize advanced diagnostic tools to identify and resolve vehicle faults efficiently.
• Ensure compliance with the Fix It Right (FIR) process to achieve first-time repair targets and high customer satisfaction.
• Handle work order administration, including warranty, goodwill, leasing, and insurance-related documentation.
• Maintain accurate Electronic Vehicle Checks (EVC) and technical reporting.
• Support workshop productivity targets and deliver vehicles within promised timelines.
• Ensure workshop tools and diagnostic equipment are maintained, calibrated, and up to date.
• Adhere to HSSE, 5S, and Polestar quality standards.
• Mentor and support junior technicians while contributing to technical capability development across the workshop.

Skills

Required skills to be successful:

• Advanced vehicle diagnostic and fault-finding expertise.
• Strong customer-facing and communication skills.
• Ability to explain technical issues in a clear and professional manner.
• Proficiency in using OEM diagnostic systems, special service tools, and workshop equipment.
• Strong understanding of automotive electrical, mechanical, and electronic systems.
• Knowledge of warranty procedures, repair processes, and workshop operations.
• Ability to interpret wiring diagrams, repair manuals, and technical documentation.
• Strong organizational and administrative skills.
• Commitment to safety, quality, and customer satisfaction.
• Team-player mindset with the ability to coach and support colleagues.

About the team:

You will be part of Al-Futtaim Automotive's growing Polestar Aftersales Team, working in a modern, customer-focused service environment. The team is dedicated to delivering premium service experiences while maintaining the highest standards of quality, technical excellence, and customer care. You will collaborate closely with the Aftersales Manager, workshop teams, and customers to support Polestar's innovative electric mobility journey.

What equips you for the role:

Qualifications

• IMI Light Vehicle Master Technician (Level 3-4) or equivalent.
• Advanced OEM certification such as Diagnostic Master, Gold Technician, Level 3, or equivalent.

Experience

• Minimum 6-7 years of experience as a Light Vehicle Technician.
• At least 2 years of experience as a Diagnostic Technician.
• Previous experience in a customer-facing automotive service environment or Service Advisor exposure is highly desirable.
• Experience working within an automotive dealership is preferred.

Knowledge & Competencies

• Technical diagnostic expertise and advanced repair capability.
• Customer relationship management skills.
• Knowledge of OEM and distributor workshop standards.
• Strong written and verbal communication skills.
• Ability to prepare technical reports and diagnostic findings.
• Good PC literacy and familiarity with Dealer Management Systems.
• Valid driving license.