Job Description

Roles & Responsibilities

We are looking for a Reservation and Ticket Issuance Agent with strong hands-on experience in the Amadeus GDS system to join our team in Dubai. The candidate should have advanced experience in ticket issuance and bookings management, be precise in work, and capable of efficiently handling the travel operations of travel agents (B2B).

Required Nationality:

• Arab nationality

Tasks and Responsibilities:

• Make flight reservations, reissue tickets, refunds, and cancellations using the Amadeus GDS system.

• Issue domestic and international travel tickets accurately.

• Create and modify booking files (PNR), fare tickets, and verify prices.

• Process ticket revalidations, rerouting, and handle complex reissue scenarios.

• Communicate with airlines regarding ADM discount memos, schedule changes, and obtain approvals and waivers.

• Provide quotes and booking support to travel agents (B2B).

• Adhere to airline policies and internal work procedures.

• Maintain accurate operation records and prepare daily reports.

Qualifications and Requirements:

• Proven hands-on experience in using Amadeus GDS (essential).

• At least 3 years of experience in ticketing and reservations.

• Strong knowledge of international fare rules and airline regulations.

• Experience handling complex reissues and partial refunds.

• Familiarity with BSP procedures and handling ADM discount memos.

• Proficiency in both Arabic and English in speaking and writing.

• Ability to work under pressure and meet deadlines.

• High accuracy and attention to detail.

Job Type:

• Full-time

  
  

Desired Candidate Profile

Required Nationality:

• Arab nationality