Job Description

Roles & Responsibilities

oin BYD and Al-Futtaim Electric Mobility as an EV Service Advisor and become the face of one of the world's fastest-growing electric vehicle brands. In this customer-focused role, you will guide customers through their EV service journey, providing expert advice, exceptional service, and a seamless aftersales experience.

You will play a key role in building customer loyalty, driving revenue, and ensuring every customer receives a transparent, professional, and positive experience from vehicle reception through to delivery.

What You Will Do

• Welcome customers and provide professional advice on EV maintenance, repairs, charging systems, and service requirements

• Create service estimates and explain repair recommendations clearly and confidently

• Build long-term customer relationships to enhance retention and loyalty

• Coordinate with EV Technicians and workshop teams to ensure timely repair completion

• Keep customers informed throughout the service process with regular updates

• Promote additional services, accessories, charging solutions, and maintenance packages where appropriate

• Ensure vehicles are delivered on time with a clear explanation of all work completed

• Handle customer concerns professionally to achieve high customer satisfaction scores

• Maintain accurate documentation and follow company policies and procedures

Desired Candidate Profile

Strong customer service and relationship management skills

• Basic understanding of EV technology, charging systems, and EV ownership experience

• Excellent communication and interpersonal skills

• Strong sales and upselling abilities

• Ability to explain technical information in a simple and customer-friendly manner

• Good organizational and time management skills

• Working knowledge of MS Office; SAP experience is an advantage

• Customer-focused and results-driven mindset

About the Team

You will join the BYD Aftersales Team within Al-Futtaim Electric Mobility, supporting customers throughout their ownership journey while helping drive the adoption of sustainable transportation across the UAE.

What Equips You for the Role

• Diploma or Bachelor's Degree in Automotive, Mechanical Engineering, Business, or a related field

• 2–3 years of experience as a Service Advisor or in a customer-facing Aftersales role within the automotive industry

• Experience with EV or Hybrid brands is highly preferred

• Strong customer handling and relationship-building skills

• Good understanding of workshop operations and service processes

• Excellent English communication skills; Arabic is an advantage

• UAE driving license is preferred