Job description

Find Your Shangri-La in Shangri-La

Shangri-La Dubai is a luxurious urban sanctuary where modern energy meets timeless hospitality. With panoramic views of the Burj Khalifa and Dubai’s glittering skyline, every visit becomes an unforgettable experience.

Shangri-La Dubai

About the Role

As the Ikandy Ultra Lounge Operations Manager – F&B (Outdoor Bar & Lounge), you will be responsible for overseeing the overall operations of Ikandy Ultra Lounge, ensuring exceptional guest experiences, maintaining the highest standards of food and beverage service, and driving business performance. You will lead and inspire the team, enhance the venue’s atmosphere, and maximize profitability while delivering world-class service in a luxury hospitality environment.

Key Responsibilities

• Oversee the daily operations of Ikandy Ultra Lounge, ensuring exceptional food, beverage, and service standards at all times.
• Drive revenue growth and maximize profitability through effective operational management and guest engagement initiatives.
• Interact with guests, gather feedback, and continuously enhance service delivery and lounge operations.
• Lead, coach, and develop team members to achieve high performance and foster a positive working culture.
• Maintain the lounge’s unique ambiance, décor, and overall guest experience to align with luxury hospitality standards.
• Ensure compliance with operational procedures, health and safety standards, and brand requirements while delivering memorable guest experiences.

About You

• Passionate about Food & Beverage with a strong commitment to delivering exceptional guest experiences.
• Experienced in managing luxury restaurant, lounge, or bar operations within a 5-star hotel environment.
• Enjoys interacting with guests and building strong relationships through outstanding service.
• A confident and approachable leader who is friendly, trustworthy, and skilled in coaching teams.
• Highly organized with excellent planning, problem-solving, and decision-making skills.
• Communicates fluently in English; knowledge of the local language is an advantage, and is willing to work flexible shifts.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.