Job description

Operations & Service

• Supervise daily café operations, ensuring consistent service and product quality.

  
  

• Support café opening and closing procedures, including cash handling.

  
  

• Ensure adherence to health, safety, and hygiene standards.

  
  

• Manage inventory, stock rotation, and supplier coordination.

  
  

Team Management

• Assist with staff scheduling, attendance, and performance tracking.

  
  

• Support training and development of new team members.

  
  

• Motivate and guide baristas and service staff to maintain high morale.

  
  

Customer Experience

• Ensure every guest receives prompt and friendly service.

  
  

• Handle customer complaints or feedback with professionalism.

  
  

• Build relationships with regular customers and enhance brand loyalty.

  
  

Sales & Reporting

• Assist in achieving sales targets and cost control objectives.

  
  

• Monitor daily sales reports and provide insights to management.

  
  

• Suggest improvements to increase revenue and efficiency.
  

  
  

• Minimum 2–3 years of experience in café, coffee shop, or restaurant operations.

  
  

• Strong leadership, communication, and problem-solving skills.

  
  

• Knowledge of café operations, POS systems, and cash management.

  
  

• Good understanding of hygiene, food safety, and customer service standards.

  
  

• Basic computer literacy (MS Office / POS Software).

  
  

• UAE experience preferred.