JOB SUMMARY The Junior Operations Executive is responsible for supporting order processing, delivery coordination, documentation, and customer service within the Supply Chain operations. This role ensures that purchase orders are processed accurately, deliveries are scheduled and monitored, and invoices are prepared and submitted on time. The Operations Executive plays a more active role in coordinating with sales, warehouse, logistics, and customers to ensure smooth and efficient distribution operations. DUTIES & RESPONSIBILITIES Order Processing & Fulfilment • Review customer purchase orders for accuracy, completeness, and pricing. • Verify stock availability in ERP before order confirmation. • Prepare invoices, delivery notes, and upload documents to customer ERP portals. • Monitor GRNs (Goods Receipt Notes) and follow up with sales for pending approvals. • Coordinate with warehouse for order picking, packing, and dispatch. Delivery & Transport Coordination • Assign deliveries to drivers based on route optimization and load capacity. • Track delivery progress and update customers and sales teams on status. • Resolve issues related to partial deliveries, delays, or returned goods. Customer Service & Issue Resolution • Respond to customer inquiries professionally and provide timely updates. • Coordinate with sales representatives to resolve product or delivery-related issues. • Maintain strong relationships with customers through effective communication. Financial & Documentation Oversight • Submit invoices to customers, ensuring VAT and commercial terms compliance. • Collect and reconcile payments (cash/cheques) where applicable. • Ensure accurate scanning, filing, and sequential record keeping of all documents. • Support financial reconciliation by coordinating with Finance. Product Service & Support • Support Sr. Operations Executive in dispenser/diffuser installation and servicing. • Deliver samples and consumables as requested, maintaining accurate records. • Assist in equipment retrieval, replacement, and disposal. Compliance & Reporting • Follow ERP procedures strictly, avoiding manual corrections. • Submit weekly and monthly reports on order processing, delivery status, and collections. • Ensure compliance with health, safety, and regulatory requirements. General • Provide support to the Operations Supervisor in managing day-to-day operations. • Assist and mentor Junior Operations Executives in document handling and ERP entries. • Perform additional duties as assigned by line management.

Academic Qualifications • Minimum: High School Diploma or equivalent. • Preferred: Diploma/Certificate in Business Administration, Supply Chain & Logistics, Office Management, Accounting, or Finance Years of Experience • 2–3 years in operations, logistics, or distribution roles. • Experience with customer-facing coordination preferred. Nature of Experience • FMCG/trading company environment. • Hands-on experience in ERP systems (e.g., SAP, Oracle, MS Dynamics). • Exposure to distribution and order fulfilment processes. • Coordination with sales, warehouse, and logistics teams. Other Skills / requirement • Strong communication skills (English required; Arabic an advantage). • Proficiency in MS Office and ERP data entry. • Strong organizational and multitasking skills. • Basic problem-solving and decision-making abilities. • Ability to work flexible hours, including weekends/holidays if required.