Job description

JOB TITLE
Senior Manager, Product Design | MAF Future Solutions | Customer Solutions - UAE
ROLE SUMMARY
The Senior Manager, Product Design will lead design for the SHARE Ecommerce ecosystem, creating seamless and customer-focused digital experiences across mobile and web platforms. The role partners with cross-functional teams to drive design strategy, innovation, and usability, while mentoring designers and ensuring high-quality product experiences aligned with Majid Al Futtaim’s customer experience standards.
ROLE PROFILE

• Lead product design across the SHARE platform within the SHOP pod.
• Define and drive the design vision for digital customer journeys and experiences.
• Create intuitive, scalable, and customer-centric product experiences aligned with business goals.
• Lead the end-to-end design process, including research, ideation, prototyping, and usability testing.
• Ensure design excellence and consistency through design systems, reusable components, and established standards.
• Collaborate closely with Product, Engineering, Data, and Marketing teams throughout product discovery and delivery.
• Manage, mentor, and develop product designers while fostering creativity and continuous improvement.
• Drive measurable impact through improved customer experience, engagement, retention, design quality, and team performance.

REQUIREMENTS

• 10+ years of product design experience with strong UX/UI expertise across mobile and web platforms.
• Proven ability to lead user-centered design, from research and prototyping to delivery of high-quality digital products.
• Strong skills in design leadership, mentoring, and stakeholder management, with the ability to influence cross-functional teams.
• Experience delivering and scaling customer-focused digital products, including apps launched on the App Store and/or Play Store.
• Ability to balance strategic thinking, innovation, data-driven decision-making, and fast-paced execution while maintaining design excellence.
• Excellent communication, collaboration, and people management skills, with a passion for inclusive design, accessibility, continuous improvement, and customer advocacy.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.