Job description

An employee of the American Hospital Dubai is expected to promote the mission and philosophy of the hospital by acting in a caring, courteous and confidential manner towards patients, visitors, colleagues and staff by performing their duties and responsibilities according to the expected standards in order to fully meet patient care needs.

Enterprise Integration Architecture

• Defines and maintains the enterprise clinical integration architecture, standards, design principles, interface patterns, and technology roadmap in alignment with organizational strategy and enterprise architecture.
• Designs scalable and reusable integration solutions connecting the Electronic Medical Record, clinical applications, ancillary systems, imaging platforms, medical devices, financial systems, patient portals, mobile applications, and external healthcare networks.
• Evaluates integration requirements and recommend appropriate technologies, standards, and architecture patterns based on clinical criticality, security, performance, maintainability, and business continuity needs.
• Provides technical design authority for major clinical systems implementations, expansions, migrations, upgrades, mergers, and digital transformation initiatives.

Healthcare Interoperability and Standards

• Leads the design, development, implementation, and optimization of integrations using HL7 v2, FHIR, DICOM, IHE profiles, APIs, web services, messaging technologies, and other healthcare interoperability standards.
• Ensures consistent implementation of patient identity, encounter, order, result, medication, scheduling, billing, document, and clinical data exchange workflows across enterprise systems.
• Establishes interface specifications, data mappings, terminology standards, validation rules, error-handling processes, and integration documentation.
• Supports compliance with DHA, NABIDH, JCI, health information exchange, data privacy, and organizational information governance requirements.

Interface Engine and Integration Platform Management

• Provides senior technical oversight for enterprise interface engines, API management platforms, integration services, message queues, monitoring tools, and supporting infrastructure.
• Designs and develops complex interfaces, transformation logic, routing rules, APIs, and integration components while ensuring configuration quality and maintainability.
• Monitors message processing, interface queues, system connectivity, transaction volumes, error rates, and integration performance to maintain reliable 24/7 data exchange.
• Leads capacity planning, platform upgrades, performance tuning, patching, certificate management, high availability, and lifecycle planning for integration technologies.

Clinical Integration Delivery

• Leads integration workstreams for implementation of new clinical applications, medical devices, diagnostic platforms, digital solutions, and external healthcare services.
• Translates clinical and operational requirements into detailed integration designs, technical specifications, workflow diagrams, data mappings, and implementation plans.
• Coordinates with vendors, system analysts, clinical teams, and technical resources to ensure integration dependencies, timelines, testing, and production readiness are effectively managed.
• Ensures integrations are delivered within agreed scope, quality, security, and service expectations while maintaining alignment with patient safety and operational priorities.

Testing, Validation and Change Management

• Develops and governs integration testing strategies covering unit testing, system integration testing, regression testing, performance testing, failover testing, and user acceptance testing.
• Validates message content, data accuracy, patient identity, workflow outcomes, error conditions, system acknowledgements, and downstream clinical availability before production deployment.
• Leads technical review and approval of integration changes through established change-management and release-governance processes.
• Maintains version control, deployment documentation, interface inventories, test evidence, rollback procedures, and post-implementation validation records.

Patient Identity and Data Integrity

• Ensures accurate and consistent patient identity, demographic, encounter, provider, location, order, and clinical data exchange across integrated systems.
• Collaborates with Health Information Management, Clinical Systems, and operational stakeholders to address duplicate records, mismatched identities, data-quality issues, and reconciliation requirements.
• Defines integration controls that reduce the risk of patient misidentification, missing clinical information, duplicate transactions, and incorrect routing of patient data.
• Supports master data management, enterprise patient index, terminology management, and data standardization initiatives.

Service Reliability and Incident Management

• Leads the investigation and resolution of complex integration incidents involving failed messages, delayed results, interface outages, incorrect mappings, duplicate transactions, system connectivity, and data discrepancies.
• Coordinates incident response with application teams, infrastructure, cybersecurity, vendors, clinical departments, and external entities to minimize disruption to patient care.
• Establishes monitoring thresholds, automated alerts, escalation procedures, technical runbooks, and service restoration processes for critical interfaces.
• Participates in on-call support and provide senior technical leadership during major incidents, system downtimes, emergency events, and disaster recovery activities.

Cybersecurity, Privacy and Compliance

• Designs integrations in accordance with cybersecurity, privacy, access control, encryption, authentication, audit, network segmentation, and secure data-transfer requirements.
• Collaborates with Information Security to assess integration risks, third-party connectivity, API exposure, vulnerabilities, privileged access, and regulatory compliance.
• Ensures sensitive patient and organizational information is exchanged only through authorized, secured, monitored, and appropriately documented channels.
• Supports internal audits, accreditation surveys, regulatory inspections, risk assessments, and corrective actions related to healthcare interoperability and clinical information exchange.

Business Continuity and Disaster Recovery

• Designs resilient integration solutions incorporating redundancy, high availability, fault tolerance, message recovery, transaction replay, and controlled downtime workflows.
• Develops, tests, and maintains disaster recovery, business continuity, backup, restoration, failover, and recovery procedures for integration platforms and critical interfaces.
• Coordinate downtime and recovery planning with Clinical Systems, Infrastructure, vendors, and operational departments to preserve essential clinical information flows.
• Analyzes integration-related business continuity risks and recommend improvements to strengthen enterprise resilience.

Technical Governance and Documentation

• Establishes and maintains integration governance standards, architectural review processes, naming conventions, coding practices, deployment procedures, and documentation requirements.
• Maintains the enterprise interface catalogue, architecture diagrams, data-flow maps, system dependencies, technical specifications, support ownership, and lifecycle records.
• Conducts technical design reviews, code reviews, security reviews, and architecture assessments to ensure solutions are sustainable and aligned with enterprise standards.
• Mentors integration analysts, interface developers, and technical team members in healthcare interoperability, troubleshooting, architecture, and best practices.

Vendor and Stakeholder Management

• Acts as the senior technical liaison with clinical application vendors, interface-engine providers, external health information exchanges, consultants, and implementation partners.
• Reviews vendor integration proposals, statements of work, technical designs, interface capabilities, security requirements, and support arrangements.
• Contributes to requests for proposal, product evaluations, procurement decisions, contract reviews, licensing forecasts, and technical due diligence.
• Communicates integration risks, dependencies, progress, and recommendations clearly to technical teams, clinical stakeholders, project governance groups, and senior leadership.

Innovation and Digital Transformation

• Evaluates emerging interoperability technologies, cloud integration platforms, FHIR services, API ecosystems, event-driven architecture, automation, and artificial intelligence integration requirements.
• Supports smart hospital initiatives, remote care, mobile health, patient engagement, clinical decision support, medical device integration, and advanced analytics programs.
• Develops reusable integration services and enterprise APIs that accelerate digital transformation while maintaining security, governance, and patient safety.
• Monitors developments in international healthcare interoperability standards and recommend strategic adoption where appropriate.

Performance Monitoring and Continuous Improvement

• Establishes and monitors integration performance indicators covering interface availability, transaction success, error resolution, data quality, incident response, system capacity, and project delivery.
• Analyzes recurring failures, message volumes, performance trends, service risks, and support demands to identify sustainable improvement opportunities.
• Prepares technical dashboards, architecture reports, risk summaries, project updates, and recommendations for IT leadership and governance committees.
• Participates in Clinical Informatics, Enterprise Architecture, Cybersecurity, Data Governance, and digital transformation committees as required.v

QUALIFICATIONS & SKILLS:

• Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, Health Informatics, Biomedical Engineering, or a related discipline.
• Master’s Degree in Health Informatics, Information Systems, Enterprise Architecture, Digital Health, or a related field preferred.
• Professional certifications in HL7, FHIR, cloud architecture, enterprise architecture, integration platforms, cybersecurity, or project management are preferred.
• Advanced knowledge of HL7 v2, FHIR, DICOM, IHE profiles, REST APIs, SOAP services, JSON, XML, SQL, integration engines, messaging technologies, and healthcare interoperability.
• Strong understanding of Electronic Medical Records, clinical workflows, patient identity management, laboratory, pharmacy, imaging, billing, scheduling, and ancillary systems.
• Knowledge of integration architecture, API management, cloud platforms, databases, networking, encryption, authentication, high availability, disaster recovery, and cybersecurity principles.
• Strong analytical, software development, troubleshooting, architecture, documentation, communication, and stakeholder management skills
• Ability to lead complex integration programs, influence technical decisions, and manage competing priorities in a high-availability healthcare environment.

PROFESSIONAL EXPERIENCE:

• Minimum of eight (8) years of progressive experience in healthcare integration, clinical systems, software integration, health informatics, or enterprise application architecture.
• Minimum of three (3) years in a senior integration architect, technical lead, interface architect, or equivalent healthcare technology role.
• Demonstrated experience designing, developing, and supporting enterprise healthcare interfaces using HL7, FHIR, DICOM, APIs, and interface-engine technologies.
• Experience integrating Electronic Medical Records with laboratory, pharmacy, radiology, cardiology, medical devices, finance, patient portals, and external health information exchange platforms.
• Proven experience in integration architecture, technical design, system implementation, data migration, testing, production support, and incident resolution.
• Experience with Oracle Health/Cerner or another major enterprise Electronic Medical Record platform is highly preferred.
• Experience supporting DHA, NABIDH, JCI, data privacy, cybersecurity, and healthcare information governance requirements is preferred.
• Experience within a tertiary, multi-site, or JCI-accredited healthcare organization is highly desirable.
• Demonstrated ability to lead vendors, technical teams, analysts, and multidisciplinary stakeholders through complex integration initiatives.