Job description

Mermaid, Lost World 
(20441)

Atlantis Dubai is part of Kerzner International, and home to two extraordinary resorts: the world-renowned Atlantis, The Palm and the ultra-luxury Atlantis The Royal. Together, they represent world-class service, bold innovation, and unforgettable experiences brought to life.

With over 6,000 colleagues from 129 nationalities, Atlantis Dubai operates as one team, with many departments and back-of-house functions seamlessly supporting both resorts. Across every role and department, our shared purpose is the same: to create amazing experiences and everlasting memories - not only for our guests, but for our colleagues too.

About The Role

A skilled, confident, and charismatic Mermaid performer responsible for delivering safe, engaging, and memorable guest experiences through underwater mermaid performances, guest interactions, photo opportunities, dry activations, meet-and-greets, themed events, and other assigned Mermaid experiences.As a performer, the Mermaid will embody the character, presentation, and guest-facing standards of the Mermaid program while maintaining strong watermanship, breath-hold ability, show readiness, professionalism, and care for costumes, tails, props, and equipment. This role supports the daily operation of the Mermaid program and contributes to a positive, safe, and high-performing team environment.All duties, assignments, schedules, show participation, dry activities, training blocks, and operational responsibilities are subject to change based on the needs of the business.

Key Duties and Responsibilities 

• Performs as a Mermaid in underwater shows, meet-and-greets, photo opportunities, dry experiences, themed events, private experiences, promotional activities, and special events as assigned.
• Delivers safe, engaging, polished, and memorable guest experiences in line with Atlantis standards.
• Demonstrates strong Mermaid performance skills, watermanship, breath-hold ability, body control, guest-facing presence, and show awareness.
• Swims gracefully in a mermaid tail while executing choreographed routines, approved improvisational movements, trident work, guest interaction, and show-specific movements.
• Maintains consistent show readiness, including appearance, makeup, costume, tail, accessories, props, hydration, warm-up, and personal preparation.
• Maintains high standards of safety, professionalism, guest interaction, and performance quality.
• Supports Mermaid Trainees in their development when assigned, including setting a positive example in guest interaction, show readiness, room standards, and professional conduct.
• Contributes positively to team culture, operational success, and daily Mermaid program standards.
• Acts as a role model in guest interaction and performance standards.
• Participates in rehearsals, choreography practice, show reviews, training sessions, safety drills, costume fittings, and promotional activities as required.
• Learns and maintains required Mermaid show choreography, trident handling, Dolphin Meet and Greet script, dry activation standards, and guest interaction expectations.
• Participates in required freediving, breath-hold, watermanship, safety, emergency response, and guest service training.
• Supports Dolphin Meet and Greet, Shark Lagoon activations, dry photo opportunities, special events, private experiences, and other revenue-generating guest activities as assigned.
• Supports daily room standards, assigned operational tasks, daily responsibilities, weekly chores, monthly projects, and close-down duties as part of the Mermaid team rotation.
• Assists in the care, cleaning, drying, reporting, and proper storage of Mermaid tails, costumes, accessories, props, and equipment.
• Reports damaged, missing, worn, unsafe, or low-stock items to the assigned inventory owner, Senior Mermaid, Head Mermaid, or management.
• Reports essential supply usage, low stock, damaged items, missing items, and preferred product needs through the correct channels.
• Maintains personal fitness, water confidence, breath-hold ability, and physical readiness to perform assigned duties.
• Reports illness, injury, fatigue, equalization concerns, respiratory concerns, discomfort, or any fitness-to-dive concern before in-water activity.
• Follows all safety procedures and emergency protocols as instructed by Dive Operations, the Dive Safety Officer, Dive Supervisor, Head Mermaid, Senior Mermaid, or management.
• Understands that Mermaid Safety coverage is assigned separately by Dive Operations, but all Mermaids are responsible for reporting safety concerns immediately.
• Reports any unsafe condition, unsafe behavior, equipment concern, water quality concern, support concern, or operational concern immediately through the proper channel.
• Maintains required logs, records, training documentation, show notes, or assigned operational documentation as required.
• Maintains a safe, secure, clean, and healthy working environment for colleagues, guests, animals, and partner departments.
• Maintains professionalism when working in close proximity to animals, guests, Marine Educators, Dive Operations, Dolphin Bay, Aquarists, and other departments.
• Communicates clearly and professionally with the Head Mermaid, Senior Mermaids, Mermaid team, Dive Operations, management, and partner departments.
• Raises concerns constructively and through the correct channels.
• Maintains a positive attitude, strong work ethic, reliability, and professional conduct.
• Avoids behavior that negatively affects morale, standards, safety, guest experience, or operational consistency.
• Attends meetings, briefings, trainings, and operational updates as required.
• Maintains confidentiality of information received during the course of duties.
• Performs other reasonable duties throughout the division as requested by management and based on the needs of the business.

About You 

• 1 to 2 years of relevant experience in Mermaid performance, aquatic performance, guest entertainment, synchronized swimming, freediving, diving, dance, theatre, character performance, or comparable guest-facing experience preferred.
• Certified freediver with a recognized freediving certification, recognized Mermaid certification, or willingness and ability to complete required Mermaid/freediving training as directed by the business.
• Must successfully complete annual departmental swim test.
• Must have the ability to hold breath underwater for extended periods in line with operational and safety requirements.
• Previous experience in aquatic performance, synchronized swimming, diving, dance, theatre, guest entertainment, or character performance preferred.
• Comfortable performing in front of large crowds and engaging with children and adults.
• Ability to swim and perform underwater for extended periods in varying water temperatures and aquarium conditions.
• Endurance for repetitive movements, multiple shows, costume use, and extended periods in Mermaid tail or performance costume.
• Must pass annual dive medical or required fitness assessment.
• Ability to lift, carry, rinse, move, dry, and store costume elements or equipment up to operationally required limits.
• Ability to wear and swim in a monofin or Mermaid tail for extended periods.
• CPR, First Aid, and lifeguard certification preferred, or willingness to obtain if required.
• Flexible schedule, including weekends, holidays, evenings, private events, and special activations.
• Positive attitude and strong work ethic.
• Strong guest service skills and ability to create memorable guest experiences.
• Must be able to speak English confidently and clearly when delivering guest-facing programs, shows, meet-and-greets, photo opportunities, dry activations, safety briefings, and colleague communication.
• Must be comfortable performing assigned duties in close proximity to animals in the collection.
• Demonstrates mature, responsible, and professional behavior in all duties.
• Able to receive and apply feedback related to show quality, guest interaction, safety, teamwork, and professional standards.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive programme, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.