• Respond to client enquiries through WhatsApp, Instagram, phone and other sales channels.

• Understand the client’s occasion, style, budget and delivery requirements.

• Recommend suitable bouquets, arrangements and additional products.

• Prepare quotations, invoices and payment links.

• Follow up with clients and guide each conversation towards a confirmed order.

• Enter orders accurately into the system, including flowers, quantities, card messages, addresses and delivery details.

• Coordinate daily tasks between florists, drivers and management.

• Prepare and maintain the daily production and delivery schedule.

• Monitor order progress and make sure everything is prepared and dispatched on time.

• Communicate clearly with clients regarding confirmations, substitutions, delivery timing and updates.

• Assist with flower subscriptions, corporate accounts, events and special projects.

• Support the studio with stock checks, supplier coordination and general administrative tasks.

• Handle client concerns calmly and professionally.

• Take ownership of daily decisions and solve routine issues without waiting for constant instructions.

• Maintain the visual, service and communication standards

Desired Candidate Profile

• Strong spoken and written English.
  Confident, proactive and responsible
  Strong communication and client-service skills

• Organised and attentive to detail

• Able to multitask and work under pressure

• Comfortable making decisions independently

• Previous experience in sales, customer service, hospitality or coordination

• Fluent in written and spoken English

• Interest in flowers, design or creative industries is an advantage