We are looking for a Debt Management Counsellor to help clients identify and implement suitable debt solutions, including debt consolidation and debt restructuring. The role involves assessing financial situations, recommending repayment strategies, negotiating with creditors, and guiding clients toward improved financial health.
Role Description Conducting financial assessments for clients, analyzing their debt obligations, and developing tailored repayment and restructuring plans. The counselor communicates with banks and financial institutions on behalf of clients to negotiate improved terms, consolidation options, and settlement proposals. Day-to-day tasks include providing one-on-one counseling, guiding clients in budgeting and cash flow management Offering practical coaching to help them reduce financial exposure and improve credit standing. The counselor must also maintains accurate records of client interactions, prepare documentation related to account closures and clearance certificates,Ensure timely follow-up to achieve satisfactory resolutions. Key Requirements Strong knowledge of personal and business finance, including debt management, financial restructuring, and budgeting. Mandatory experience working with UAE banks and/or collection agencies. Familiarity with credit products and settlement processes. Excellent communication, listening, and counseling skills, with the ability to explain complex financial concepts in clear, accessible language. Fluent English (written and spoken) is mandatory. Strong Arabic speaking skills are mandatory. High level of empathy, professionalism, and discretion when working with clients experiencing financial stress and uncertainty. Strong analytical and problem-solving skills to assess financial situations and design practical, tailored solutions. Organizational and documentation skills, including maintaining accurate client records and preparing supporting materials for negotiations. Proficiency with common office software and digital tools used for financial analysis and remote client support. Skills & Proficiencies•⁠ ⁠Strong Banking Knowledge•⁠ ⁠⁠Excellent Communication and Interpersonal Skills•⁠ ⁠Negotiation and Persuasion•⁠ ⁠Sales and Cross-Selling Expertise•⁠ ⁠Analytical and Critical Thinking•⁠ ⁠Influencing and Relationship-Building Skills•⁠ ⁠Team Collaboration•⁠ ⁠Sound Decision-Making and Problem-Solving•⁠ ⁠Customer Service Excellence•⁠ ⁠Target-Oriented Performance Management