Job description

Role Overview

You are the voice of Wow Fashions to our Arabic-speaking customers across the GCC. You combine warm, culturally fluent customer care with genuine product and garment expertise—advising women on our modest fashion pieces the way a knowledgeable friend would, resolving issues before they escalate, and protecting the premium experience our brand promises.

This is a remote role with occasional in-office presence.

Key Responsibilities

Customer Care & Resolution

• Respond to customer inquiries across WhatsApp, phone, email, and social channels in fluent Arabic and English.
• Handle order questions, sizing guidance, delivery tracking, returns, and exchanges from start to finish.
• Resolve complaints professionally and escalate only when necessary.

Product & Style Advisory

• Advise customers on garment selection, fit, fabric, styling, and occasion suitability.
• Demonstrate strong knowledge of our sub-brands, collections, and the cultural context of the products we offer.
• Guide customers toward confident purchasing decisions while helping reduce returns.

Experience & Brand Protection

• Maintain the appropriate tone and service standards for each sub-brand.
• Follow brand guidelines, including applicable offers, discounts, and messaging.
• Capture recurring customer questions and feedback, and report insights to the team.

Operational Support

• Log customer interactions accurately in Zoho CRM.
• Coordinate with logistics and internal teams regarding orders and delivery issues.
• Support post-purchase follow-up and customer retention activities when needed.

Work Arrangement & Compensation

• Type: Remote (Work from Home), with occasional visits to the Dubai Office or Sharjah Facility.
• Hours: Part-time / Full-time.
• Compensation: AED 1,500 – AED 3,000 per month, based on experience and garment/cultural expertise.
• Visa: Not sponsored. Candidates must already hold valid UAE residency.

Reports to: Operations Lead

Skills

Required Qualifications

• Native or fluent Arabic (Khaleeji dialect strongly preferred) and professional English.
• Strong familiarity with GCC modest women's fashion, including abayas, occasion wear, and traditional/contemporary garments.
• Excellent written and verbal communication skills with a warm, patient, and professional approach.
• Ability to work independently from home with a reliable internet connection and a quiet workspace.
• Availability during GCC business hours and ability to visit the Dubai Office or Sharjah Facility when required.
• Valid UAE residency (spouse visa, parent visa, own residency, or freelance permit). Visa sponsorship is not available.

Preferred Qualifications

• Previous experience in customer service, retail, or personal styling.
• Familiarity with e-commerce platforms, WhatsApp Business, or CRM systems.
• Based in or near Dubai or Sharjah for convenient office visits.

Preferred candidate

• Gender: Female 
• Career level: Entry Level