Responsible for activities associated with the transport operations
Arrange for the daily pickups and management of associated Drivers & team
Coordination with clients for placement of vehicles, documentation and necessary passes, approvals and related requirements
Planning and Optimization of fleet utilization
Ensure Customer satisfaction and effective handling of customer grievances
Update concerning sales /customer about any anticipated service failure and necessary problem resolution
Maintain updated list of Vendors from the registered vendor list
Follow all required company policies on compliance, process and SOP
Update Job details and related costs into the system
Daily reporting and updates on status of work to the Supervisor/ reporting Manager
Random verification of pre-trip inspection carried out by drivers
Fuel issuance and monitoring
Verification of trip expenses
Result Areas
Proactively plan the deliveries for the distribution team
Develop confidence-building relationships with the clients
Proactive and cooperative approach towards resolving customer requirements & queries
Error-free inputs of job details /costings into the system
Efficient & committed to ensure closing of all open issues
Suggest improvements, cost savings and initiatives to increase efficiency
Actively participate in spot checks
Attending tool box sessions
Get trained and participate in the Emergency response team
Desired Candidate Profile
- Highly effective communication skills, both verbal and written
- Fluent in English
- Functional knowledge of Transport and Freight
- Proper Familiarization of UAE Roads /Cross Border regulations
- Proactive and problem resolver
- Excellent with software skills, Microsoft Excel and Email Correspondence
- Continuous Improvement mindset